IT Application Support
Tirane
Nr. Njesia - Zona me e afert?
5 Komuna Parisit | Kristal Center
Tipi
me orar te plote
Fusha | Profili i punes
IT | TIK | Informatike Ekonomike
Gjuha
anglisht
Eksperienca
vetem me eksperience
Job Description: IT Application Support
We’re looking for an Application Support team member to provide technical support for the maintenance of the app, software, other organization's technological systems and also, human support.
That relates on helping the end-user understand how to use the application or system and help solve any issues.
Basic Function/Responsibilities:
Handle Tier 2 help desk tickets, solving the ticket for the end user
Identifying and assessing technological solutions.
Working with cross-functional teams
Maintaining records and writing reports
Identifying and troubleshooting software issues and reports them to the software developer groups
Other duties may be added and/or assigned as needed
Very good English skills, both in writing and speaking
Required Experience:
Windows Server 2012
Experience in production software releases
Knowledge of programming languages like C# or javascript
Familiar with SQL Server 2016 on making backup or snapshot is a must
SharePoint
Office 365 Apps (Word, Excel, Powerpoint, Teams etc)
File server knowledge
Troubleshooting skills
Familiar with IIS tracking logs and site configuration
Ability to learn and understand IT management software
Familiar with HTML/CSS, is a plus
Ability to communicate technical information, both verbal and written, to a wide range of end-users
1 or more years experience working in a Windows environment
Familiar with JIRA, is a plus
Benefits:
Highly competitive salary
Concrete opportunities for professional growth
Great place to work because of the American-Albanian company partnership
Candidates with the required qualifications can apply through email: [email protected] .
Only short-listed candidates will be contacted.
Apply
GSL Enterprise Support
Kompleksi Kika 2, Godina Raiffeisen.
[email protected]
Tirane
Nr. Njesia - Zona me e afert?
5 Komuna Parisit | Kristal Center
Tipi
me orar te plote
Fusha | Profili i punes
IT | TIK | Informatike Ekonomike
Gjuha
anglisht
Eksperienca
vetem me eksperience
Job Description: IT Application Support
We’re looking for an Application Support team member to provide technical support for the maintenance of the app, software, other organization's technological systems and also, human support.
That relates on helping the end-user understand how to use the application or system and help solve any issues.
Basic Function/Responsibilities:
Handle Tier 2 help desk tickets, solving the ticket for the end user
Identifying and assessing technological solutions.
Working with cross-functional teams
Maintaining records and writing reports
Identifying and troubleshooting software issues and reports them to the software developer groups
Other duties may be added and/or assigned as needed
Very good English skills, both in writing and speaking
Required Experience:
Windows Server 2012
Experience in production software releases
Knowledge of programming languages like C# or javascript
Familiar with SQL Server 2016 on making backup or snapshot is a must
SharePoint
Office 365 Apps (Word, Excel, Powerpoint, Teams etc)
File server knowledge
Troubleshooting skills
Familiar with IIS tracking logs and site configuration
Ability to learn and understand IT management software
Familiar with HTML/CSS, is a plus
Ability to communicate technical information, both verbal and written, to a wide range of end-users
1 or more years experience working in a Windows environment
Familiar with JIRA, is a plus
Benefits:
Highly competitive salary
Concrete opportunities for professional growth
Great place to work because of the American-Albanian company partnership
Candidates with the required qualifications can apply through email: [email protected] .
Only short-listed candidates will be contacted.
Apply
GSL Enterprise Support
Kompleksi Kika 2, Godina Raiffeisen.
[email protected]