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    IT Application Support

    IT Application Support







    Tirane



    Nr. Njesia - Zona me e afert?



    5 Komuna Parisit | Kristal Center





    Tipi

    me orar te plote



    Fusha | Profili i punes

    IT | TIK | Informatike Ekonomike



    Gjuha

    anglisht



    Eksperienca



    vetem me eksperience











    Job Description: IT Application Support
    We’re looking for an Application Support team member to provide technical support for the maintenance of the app, software, other organization's technological systems and also, human support.
    That relates on helping the end-user understand how to use the application or system and help solve any issues.

    Basic Function/Responsibilities:

    Handle Tier 2 help desk tickets, solving the ticket for the end user
    Identifying and assessing technological solutions.
    Working with cross-functional teams
    Maintaining records and writing reports
    Identifying and troubleshooting software issues and reports them to the software developer groups
    Other duties may be added and/or assigned as needed
    Very good English skills, both in writing and speaking

    Required Experience:

    Windows Server 2012
    Experience in production software releases
    Knowledge of programming languages like C# or javascript
    Familiar with SQL Server 2016 on making backup or snapshot is a must
    SharePoint
    Office 365 Apps (Word, Excel, Powerpoint, Teams etc)
    File server knowledge
    Troubleshooting skills
    Familiar with IIS tracking logs and site configuration
    Ability to learn and understand IT management software
    Familiar with HTML/CSS, is a plus
    Ability to communicate technical information, both verbal and written, to a wide range of end-users
    1 or more years experience working in a Windows environment
    Familiar with JIRA, is a plus

    Benefits:

    Highly competitive salary
    Concrete opportunities for professional growth
    Great place to work because of the American-Albanian company partnership

    Candidates with the required qualifications can apply through email: [email protected] .
    Only short-listed candidates will be contacted.

     




    Apply












    GSL Enterprise Support
    Kompleksi Kika 2, Godina Raiffeisen.
    [email protected]
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