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Njoftim

Pershendetje Vizitore,

Nese njoftimi juaj nuk duhet te jet online , na kontaktoni me email me link e njoftimit ne [email protected].
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    Tirane, ofroj vend pune Travel Customer Support

    Tirane, ofroj vend pune Travel Customer Support






    The role


    The role of Travel Customer Support focuses on optimizing the relationships between Xenia, B2B Partner Agencies, and hotels using our internal tools and products.
    Respond to agencies' and partners’ inquiries through email, phone, and the service portal.
    Prioritize and solve the assigned requests according to the service desk’s standard operating procedures.
    Manage all procedures that follow after travel requests.
    Manage emergency modifications/cancellations professionally and calmly.
    Escalate issues as needed.



    Successful Candidates will have:

    Ability to learn and adapt to new software technologies

    Strong verbal and written communication skills

    Problem-solving attitude

    Multi-tasking ability

    Excellent knowledge of both written and spoken English and Italian

    Knowledge of online booking systems

    Autonomous and self-motivated, with a sense of organization and responsibilities

    + Previous experience helping customers in any capacity/line of work or Experience working in the travel industry is a Plus




    Contact: [email protected]

     




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