Customer Support Agent - Night Shift
Paythex is a pioneering force in online and alternative payment solutions, celebrated for our innovative approach and unwavering commitment to excellence. With a formidable presence across various jurisdictions, including Ukraine, Georgia and the UK, we have solidified our position as a leading entity in the online payment industry. We are delighted to announce the grand opening of our new office in Tirana, Albania, signifying a significant expansion of our operations. As we embark on this exciting journey, we are seeking talented individuals to join our dynamic team and contribute to our ongoing success.
Role overview:
As a Customer Support Specialist for the night shift, you will serve as the initial point of contact for our customers, assisting with inquiries and troubleshooting any issues they encounter.
Responsibilities:
Deliver and maintain exceptionally high levels of customer service through live chat, email, and social media platforms.
Handle customer complaints and concerns promptly and fairly.
Demonstrate proactive problem-solving skills and take ownership of resolving customer issues.
Identify patterns in customer feedback to improve processes, tools, or products.
Identify and support vulnerable customers when necessary.
Collaborate with the financial team to identify and investigate trends.
Prioritize and escalate customer feedback and feature requests to the product team.
Support other members of the operations team and assist new joiners as needed.
Qualification Requirements:
Previous experience in customer service is required.
Experience in banking, financial, or online financial industries is advantageous.
Strong knowledge of payment service providers and payment solutions.
Exceptional verbal and written communication skills.
Proficiency in Microsoft Excel.
Ability to build strong client relationships.
Excellent persuasion skills.
Strong teamwork and collaboration abilities.
Outstanding problem-solving skills.
Flexibility to work shifts, including weekends.
Fluent English proficiency is essential.
Technical Information:
Night shifts from Monday to Friday, with additional shifts on weekends.
Shift timings: 18:00-2:30/2:30-10:30.
Please note that only resumes submitted in English will be considered.
We eagerly anticipate receiving your application for the Customer Support Agent position on our e-mail address [email protected] and please insert as the mail subject: Customer Support Agent
Cel. : +355697318077
Apply
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Paythex is a pioneering force in online and alternative payment solutions, celebrated for our innovative approach and unwavering commitment to excellence. With a formidable presence across various jurisdictions, including Ukraine, Georgia and the UK, we have solidified our position as a leading entity in the online payment industry. We are delighted to announce the grand opening of our new office in Tirana, Albania, signifying a significant expansion of our operations. As we embark on this exciting journey, we are seeking talented individuals to join our dynamic team and contribute to our ongoing success.
Role overview:
As a Customer Support Specialist for the night shift, you will serve as the initial point of contact for our customers, assisting with inquiries and troubleshooting any issues they encounter.
Responsibilities:
Deliver and maintain exceptionally high levels of customer service through live chat, email, and social media platforms.
Handle customer complaints and concerns promptly and fairly.
Demonstrate proactive problem-solving skills and take ownership of resolving customer issues.
Identify patterns in customer feedback to improve processes, tools, or products.
Identify and support vulnerable customers when necessary.
Collaborate with the financial team to identify and investigate trends.
Prioritize and escalate customer feedback and feature requests to the product team.
Support other members of the operations team and assist new joiners as needed.
Qualification Requirements:
Previous experience in customer service is required.
Experience in banking, financial, or online financial industries is advantageous.
Strong knowledge of payment service providers and payment solutions.
Exceptional verbal and written communication skills.
Proficiency in Microsoft Excel.
Ability to build strong client relationships.
Excellent persuasion skills.
Strong teamwork and collaboration abilities.
Outstanding problem-solving skills.
Flexibility to work shifts, including weekends.
Fluent English proficiency is essential.
Technical Information:
Night shifts from Monday to Friday, with additional shifts on weekends.
Shift timings: 18:00-2:30/2:30-10:30.
Please note that only resumes submitted in English will be considered.
We eagerly anticipate receiving your application for the Customer Support Agent position on our e-mail address [email protected] and please insert as the mail subject: Customer Support Agent
Cel. : +355697318077
Apply