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CRM and Order Management Specialist
Purpose of the position:
Operation and Maintenance of CRM and Order Management applications, ensuring high service availability for One Albania Customers and Enterprise Users.
Main Tasks:
Operate and Maintain CRM, Inventory, Provisioning, GIS and Work Order Management Applications (BOSS/SAP) focusing on Fixed stack: Ensure the correct operation of all customer orders. Take corrective actions and follow up with Vendors for high level of support.
Operate and Maintain CPM Application: Create and modify as per business request channel partner and sales representative users.
Provide technical support for SAP/CRM related issues, diagnosing and resolving problems promptly.
Follow up the incident management and problem management processes.
Handle and resolve customer complaints according to the agreed SLA.
Ensure smooth and efficient deployment pipelines and continuous integration processes.
Monitor system performance and implement necessary updates and corrections.
Actively participate in company projects related to CRM and Order processing areas ensuring timely completion and alignment with business objectives.
Document CRM and Order Management processes and procedures applied in daily job.
Train end-users and team members on CRM functionalities and best practices.
Work closely with cross-functional teams, including sales, marketing and IT, to ensure CRM meets business needs.
Communicate effectively with stakeholders to gather requirements and provide status updates.
Performing standby duty according to company procedures. Working overtime and night hours.
Education:
University degree in Computer Science, Software Engineering or related field.
Experience and Qualifications:
Minimum of 3-5 years of experience in CRM software management.
Skills:
Proven experience with rest API in a professional setting;
Proficiency in managing and optimizing MySQL and Oracle queries;
Hands-on experience with Docker and Kubernetes for containerization and orchestration;
Familiarity with SAP and module management;
Strong analytical and problem-solving skills to troubleshoot and resolve technical issues;
Excellent communication skills of the English language;
Excellent communication skills, both written and verbal;
Ability to work collaboratively in a team environment;
High attention to detail and accuracy in all aspects of work;
Willingness to stay updated with the latest CRM technologies and best practices;
Ability to adapt to changing business needs and technical requirements;
Relevant certifications in CRM, database management, or SAP modules would be an advantage.
Interested candidates should apply by the link:
Job Detail | One
Deadline for the application is
November 26th, 2026.
We will be glad to interview all candidates selected from the CV screening.
HR GROUP
Be that ONE!
CRM and Order Management Specialist
Purpose of the position:
Operation and Maintenance of CRM and Order Management applications, ensuring high service availability for One Albania Customers and Enterprise Users.
Main Tasks:
Operate and Maintain CRM, Inventory, Provisioning, GIS and Work Order Management Applications (BOSS/SAP) focusing on Fixed stack: Ensure the correct operation of all customer orders. Take corrective actions and follow up with Vendors for high level of support.
Operate and Maintain CPM Application: Create and modify as per business request channel partner and sales representative users.
Provide technical support for SAP/CRM related issues, diagnosing and resolving problems promptly.
Follow up the incident management and problem management processes.
Handle and resolve customer complaints according to the agreed SLA.
Ensure smooth and efficient deployment pipelines and continuous integration processes.
Monitor system performance and implement necessary updates and corrections.
Actively participate in company projects related to CRM and Order processing areas ensuring timely completion and alignment with business objectives.
Document CRM and Order Management processes and procedures applied in daily job.
Train end-users and team members on CRM functionalities and best practices.
Work closely with cross-functional teams, including sales, marketing and IT, to ensure CRM meets business needs.
Communicate effectively with stakeholders to gather requirements and provide status updates.
Performing standby duty according to company procedures. Working overtime and night hours.
Education:
University degree in Computer Science, Software Engineering or related field.
Experience and Qualifications:
Minimum of 3-5 years of experience in CRM software management.
Skills:
Proven experience with rest API in a professional setting;
Proficiency in managing and optimizing MySQL and Oracle queries;
Hands-on experience with Docker and Kubernetes for containerization and orchestration;
Familiarity with SAP and module management;
Strong analytical and problem-solving skills to troubleshoot and resolve technical issues;
Excellent communication skills of the English language;
Excellent communication skills, both written and verbal;
Ability to work collaboratively in a team environment;
High attention to detail and accuracy in all aspects of work;
Willingness to stay updated with the latest CRM technologies and best practices;
Ability to adapt to changing business needs and technical requirements;
Relevant certifications in CRM, database management, or SAP modules would be an advantage.
Interested candidates should apply by the link:
Job Detail | One
Deadline for the application is
November 26th, 2026.
We will be glad to interview all candidates selected from the CV screening.
HR GROUP