Company Description
AUTO1 Group is Europe's leading digital automotive platform. As a dynamic tech company, we are revolutionizing the automotive industry with our brands
wirkaufendeinauto.de
, AUTO1.com, and Autohero. Our strong team of 6.000 people is dedicated to making Europe-wide car trading and transport as fast and stress-free as possible for our customers. Join us, in building the best way to buy and sell cars online.
Job Description
As a
Business Service Agent,
you will support the Account Management team and help ensure a smooth and efficient after-sales process. You will communicate directly with our b2b merchants, understand their needs and provide solutions. You will predominantly focus on payment-related matters.
Main Duties:
Support the Account Management team with various administrative and operational tasks, focussed on debt collection.
Handle a mix of inbound and outbound calls with customers and merchants – no sales or acquisition involved.
Identify customers' needs, clarify information, investigate issues and provide appropriate solutions.
Contact merchants to remind them about payment terms and follow up when needed.
Keep customers informed and ensure their requests are handled in a timely manner.
Create and update instructions and guidelines for different processes.
Work closely with internal teams in an international environment, to ensure a smooth after-sales experience.
Requirements:
Experience is not necessarily required.
You are comfortable speaking with customers over the phone and enjoy helping them find solutions.
Fluent in French and English, both written and spoken.
Good knowledge of MS Office, especially Excel.
You work accurately, efficiently and can manage multiple tasks at the same time.
You are able to work independently and structure your workload effectively.
You have a process-oriented and solution-focused approach.
Strong communication and problem-solving skills.
Location:
Rruga e Kavajes – Kompleksi Delijorgji, Laprakë, Tirana
Schedule:
Monday – Friday | 09:00 – 18:00 | 40 hours per week
If you believe you are the right candidate, we would be happy to receive your application.
Contact: +355 67 503 9121
AUTO1 Group is Europe's leading digital automotive platform. As a dynamic tech company, we are revolutionizing the automotive industry with our brands
wirkaufendeinauto.de
, AUTO1.com, and Autohero. Our strong team of 6.000 people is dedicated to making Europe-wide car trading and transport as fast and stress-free as possible for our customers. Join us, in building the best way to buy and sell cars online.
Job Description
As a
Business Service Agent,
you will support the Account Management team and help ensure a smooth and efficient after-sales process. You will communicate directly with our b2b merchants, understand their needs and provide solutions. You will predominantly focus on payment-related matters.
Main Duties:
Support the Account Management team with various administrative and operational tasks, focussed on debt collection.
Handle a mix of inbound and outbound calls with customers and merchants – no sales or acquisition involved.
Identify customers' needs, clarify information, investigate issues and provide appropriate solutions.
Contact merchants to remind them about payment terms and follow up when needed.
Keep customers informed and ensure their requests are handled in a timely manner.
Create and update instructions and guidelines for different processes.
Work closely with internal teams in an international environment, to ensure a smooth after-sales experience.
Requirements:
Experience is not necessarily required.
You are comfortable speaking with customers over the phone and enjoy helping them find solutions.
Fluent in French and English, both written and spoken.
Good knowledge of MS Office, especially Excel.
You work accurately, efficiently and can manage multiple tasks at the same time.
You are able to work independently and structure your workload effectively.
You have a process-oriented and solution-focused approach.
Strong communication and problem-solving skills.
Location:
Rruga e Kavajes – Kompleksi Delijorgji, Laprakë, Tirana
Schedule:
Monday – Friday | 09:00 – 18:00 | 40 hours per week
If you believe you are the right candidate, we would be happy to receive your application.
Contact: +355 67 503 9121