Role Overview
We are looking for a customer-focused Reservations & Guest Services Agent to manage guest enquiries, bookings, amendments and cancellations while providing accurate information and a high standard of service. The role combines hospitality knowledge, customer care and opportunities to support booking conversion and upselling.
What Does Day-to-Day Look Like?
Handle calls and written enquiries professionally and efficiently.
Manage reservations, amendments and cancellations.
Advise guests on rooms, packages, facilities, policies and services.
Recommend suitable options and identify natural upselling opportunities.
Resolve queries and escalate complex or sensitive matters when required.
Maintain accurate reservations, guest records and notes.
Work with hotels and internal teams to ensure smooth service delivery.
Use the Limited Edition knowledge base to provide accurate information.
Requirements
Previous experience in customer service, reservations, hospitality or a similar role.
Excellent verbal and written communication skills.
Strong attention to detail and organisational skills.
Customer-focused, confident and professional approach.
Ability to multitask and work effectively in a fast-paced environment.
Good computer skills and ability to learn new systems quickly.
Fluent English; additional languages are an advantage.
Preferred Qualifications
Experience in hotel reservations, travel or luxury hospitality.
Experience with CRM or reservation systems.
Previous sales, upselling or booking-conversion experience.
Benefits
Competitive salary.
Full training and ongoing development.
Supportive and collaborative working environment.
Career development opportunities.
Company benefits and employee perks.
Offer Details
Employment Type:
Full-time
Department:
Reservations & Guest Services
Location:
Tirana, Albania
Working Hours:
8-hour shifts scheduled between 09:00 and 21:00.
If you are a friendly and customer-oriented individual who is eager to develop your skills in a dynamic environment, we encourage you to apply.
Cel. : +355 69 235 4896
We are looking for a customer-focused Reservations & Guest Services Agent to manage guest enquiries, bookings, amendments and cancellations while providing accurate information and a high standard of service. The role combines hospitality knowledge, customer care and opportunities to support booking conversion and upselling.
What Does Day-to-Day Look Like?
Handle calls and written enquiries professionally and efficiently.
Manage reservations, amendments and cancellations.
Advise guests on rooms, packages, facilities, policies and services.
Recommend suitable options and identify natural upselling opportunities.
Resolve queries and escalate complex or sensitive matters when required.
Maintain accurate reservations, guest records and notes.
Work with hotels and internal teams to ensure smooth service delivery.
Use the Limited Edition knowledge base to provide accurate information.
Requirements
Previous experience in customer service, reservations, hospitality or a similar role.
Excellent verbal and written communication skills.
Strong attention to detail and organisational skills.
Customer-focused, confident and professional approach.
Ability to multitask and work effectively in a fast-paced environment.
Good computer skills and ability to learn new systems quickly.
Fluent English; additional languages are an advantage.
Preferred Qualifications
Experience in hotel reservations, travel or luxury hospitality.
Experience with CRM or reservation systems.
Previous sales, upselling or booking-conversion experience.
Benefits
Competitive salary.
Full training and ongoing development.
Supportive and collaborative working environment.
Career development opportunities.
Company benefits and employee perks.
Offer Details
Employment Type:
Full-time
Department:
Reservations & Guest Services
Location:
Tirana, Albania
Working Hours:
8-hour shifts scheduled between 09:00 and 21:00.
If you are a friendly and customer-oriented individual who is eager to develop your skills in a dynamic environment, we encourage you to apply.
Cel. : +355 69 235 4896