TELEPERFORMANCE ALBANIA
worldwide leader in the contact center services, present in Albania with two sites Tirana and Durres is looking for candidates for the following position:
2 Partnership & Alliance Manager
Main responsabilities:
Partner Onboarding & Setup
Oversee the operational onboarding of new partners, coordinating with IT, business units, and partner to set up systems, access, and processes.
Establish & deploy KPIs, reporting mechanisms, and performance dashboards for new partnerships.
Facilitate initial training, enablement, and integration activities for both internal and partner teams.
Organize & Prioritize Customer Deployment
Plan and prioritize the deployment of partner solutions internally and to customers.
Track deployment progress, resolve bottlenecks, and escalate issues as needed.
Gather feedback from customers and internal teams to improve future deployments.
Product & Service Management
Work closely with Product Management team to ensure a smooth integration and lifecycle management of partner products and services within the organization.
Ensure partner offerings align with enterprise architecture and business needs.
Co-marketing & Business Development
Develop and execute joint go-to-market strategies with partners.
Work closely with Product Marketing team to coordinate co-marketing campaigns, events, and promotional activities.
Identify and pursue new business development opportunities with existing and potential partners.
Contractual Conditions Monitoring
Monitor compliance with contractual terms and conditions for all partnerships.
Track key contract milestones, deliverables, and renewal dates.
Address any deviations in partnership agreements and ensure all contractual obligations are met by both parties.
Financial & Contractual Conditions Monitoring
Monitor the financial performance of all partnerships and alliances, ensuring value realization and ROI.
Track and report on partnership-related costs, revenues, and financial KPIs.
Identify and address financial risks or discrepancies in partnership agreements
Qualifications:
Educational Background
MBA or master’s degree in technology management or equivalent preferred
English proficiency level: B2 and above
Work Experience
5+ years of progressive experience in partnership, alliance, or business relationship management.
Experience navigating complex matrix organizations and multi-vendor ecosystems
Technical Skills
Advanced MSOffice (MS Teams, Outlook, Word, Excel, PowerPoint) skills.
Experience developing strategic technology plans and roadmaps, including business capability planning
Soft Skills
Communication: Excellent written and oral communication skills with the ability to influence executive stakeholders
Strong negotiation, stakeholder management, and commercial acumen.
Critical Thinking: Defines and explains different patterns and relationships by systematically looking at facts and trends
Excellent organizational skills
Strong consultative skills at a cross-functional level
Experienced meeting facilitator, working in a team-oriented, collaborative environment
Self-motivated and directed, more doers than thinkers
Open minded
If you are interested, then apply sending your CV via email at:
[email protected]
Deadline: 30/09/2026
(Please specify the position you are applying for)
worldwide leader in the contact center services, present in Albania with two sites Tirana and Durres is looking for candidates for the following position:
2 Partnership & Alliance Manager
Main responsabilities:
Partner Onboarding & Setup
Oversee the operational onboarding of new partners, coordinating with IT, business units, and partner to set up systems, access, and processes.
Establish & deploy KPIs, reporting mechanisms, and performance dashboards for new partnerships.
Facilitate initial training, enablement, and integration activities for both internal and partner teams.
Organize & Prioritize Customer Deployment
Plan and prioritize the deployment of partner solutions internally and to customers.
Track deployment progress, resolve bottlenecks, and escalate issues as needed.
Gather feedback from customers and internal teams to improve future deployments.
Product & Service Management
Work closely with Product Management team to ensure a smooth integration and lifecycle management of partner products and services within the organization.
Ensure partner offerings align with enterprise architecture and business needs.
Co-marketing & Business Development
Develop and execute joint go-to-market strategies with partners.
Work closely with Product Marketing team to coordinate co-marketing campaigns, events, and promotional activities.
Identify and pursue new business development opportunities with existing and potential partners.
Contractual Conditions Monitoring
Monitor compliance with contractual terms and conditions for all partnerships.
Track key contract milestones, deliverables, and renewal dates.
Address any deviations in partnership agreements and ensure all contractual obligations are met by both parties.
Financial & Contractual Conditions Monitoring
Monitor the financial performance of all partnerships and alliances, ensuring value realization and ROI.
Track and report on partnership-related costs, revenues, and financial KPIs.
Identify and address financial risks or discrepancies in partnership agreements
Qualifications:
Educational Background
MBA or master’s degree in technology management or equivalent preferred
English proficiency level: B2 and above
Work Experience
5+ years of progressive experience in partnership, alliance, or business relationship management.
Experience navigating complex matrix organizations and multi-vendor ecosystems
Technical Skills
Advanced MSOffice (MS Teams, Outlook, Word, Excel, PowerPoint) skills.
Experience developing strategic technology plans and roadmaps, including business capability planning
Soft Skills
Communication: Excellent written and oral communication skills with the ability to influence executive stakeholders
Strong negotiation, stakeholder management, and commercial acumen.
Critical Thinking: Defines and explains different patterns and relationships by systematically looking at facts and trends
Excellent organizational skills
Strong consultative skills at a cross-functional level
Experienced meeting facilitator, working in a team-oriented, collaborative environment
Self-motivated and directed, more doers than thinkers
Open minded
If you are interested, then apply sending your CV via email at:
[email protected]
Deadline: 30/09/2026
(Please specify the position you are applying for)