We’re hiring: Customer Care Team Lead – Claims | Remote
Are you an experienced customer care professional who enjoys both
supporting people and solving complex operational cases
?
We’re looking for a
Customer Care Team Lead – Claims
to help drive day-to-day operations, support our agents and ensure high standards across quality, SLA performance and case handling.
What you’ll do
• Lead and support the team through daily operations and complex cases
• Provide guidance on claims, police requests, Product Liability and investigations
• Support agents with case classification, escalation and SOP interpretation
• Manage queues, workload, ownership and SLA performance
• Review complex and escalated cases and identify risks or process gaps
• Monitor case quality and provide actionable coaching and feedback
• Identify recurring errors and drive corrective actions
• Support training, SOP refreshers and agent development
• Coordinate with Central teams on operational changes, quality, claims, police cases and escalations
• Handle sensitive or high-risk cases when required
Your focus will be across four key areas:
Operations • People • Quality • Risk
The role combines hands-on operational support with team leadership. It’s not simply about monitoring performance — it’s about helping agents make the right decisions, maintaining case quality and ensuring cases are fully and correctly resolved.
What we’re looking for
•
Fluency in German and English – both written and spoken
• Experience in Customer Care, Customer Support, Claims, Case Management or a similar environment
• Previous experience supporting, coaching or leading a team
• Strong decision-making and problem-solving skills
• Experience working with KPIs, SLAs and quality standards
• Confidence handling complex cases and escalations
• Excellent communication and stakeholder-management skills
• A coaching mindset and ability to develop others
• Strong ownership, organization and attention to detail
• Comfortable working independently in a remote environment
If you’re a hands-on leader who knows how to
support people, protect quality and keep operations moving
, we’d love to hear from you.
Apply now and join our team!
Send your resume to:
[email protected]
Phone/WhatsApp: 00355 68 80 00 815
For more information, visit our websites:
|
#WeAreHiring #TeamLead #CustomerCare #CustomerSupport #Claims #CaseManagement #Leadership #GermanSpeaking #RemoteJobs #RemoteWork #Hiring #Careers
Are you an experienced customer care professional who enjoys both
supporting people and solving complex operational cases
?
We’re looking for a
Customer Care Team Lead – Claims
to help drive day-to-day operations, support our agents and ensure high standards across quality, SLA performance and case handling.
What you’ll do
• Lead and support the team through daily operations and complex cases
• Provide guidance on claims, police requests, Product Liability and investigations
• Support agents with case classification, escalation and SOP interpretation
• Manage queues, workload, ownership and SLA performance
• Review complex and escalated cases and identify risks or process gaps
• Monitor case quality and provide actionable coaching and feedback
• Identify recurring errors and drive corrective actions
• Support training, SOP refreshers and agent development
• Coordinate with Central teams on operational changes, quality, claims, police cases and escalations
• Handle sensitive or high-risk cases when required
Your focus will be across four key areas:
Operations • People • Quality • Risk
The role combines hands-on operational support with team leadership. It’s not simply about monitoring performance — it’s about helping agents make the right decisions, maintaining case quality and ensuring cases are fully and correctly resolved.
What we’re looking for
•
Fluency in German and English – both written and spoken
• Experience in Customer Care, Customer Support, Claims, Case Management or a similar environment
• Previous experience supporting, coaching or leading a team
• Strong decision-making and problem-solving skills
• Experience working with KPIs, SLAs and quality standards
• Confidence handling complex cases and escalations
• Excellent communication and stakeholder-management skills
• A coaching mindset and ability to develop others
• Strong ownership, organization and attention to detail
• Comfortable working independently in a remote environment
If you’re a hands-on leader who knows how to
support people, protect quality and keep operations moving
, we’d love to hear from you.
Apply now and join our team!
Send your resume to:
[email protected]
Phone/WhatsApp: 00355 68 80 00 815
For more information, visit our websites:
|
#WeAreHiring #TeamLead #CustomerCare #CustomerSupport #Claims #CaseManagement #Leadership #GermanSpeaking #RemoteJobs #RemoteWork #Hiring #Careers