Job Title: Customer Service Representative
Location: In Office / Bllok
Job Type: Full-Time
Working Hours: 14:00 to 22:00
Reports To: Customer Service Manager
About the Role:
We are looking for a friendly, reliable, and proactive Customer Service Representative to join our growing team. This role is responsible for supporting customers throughout their experience with the company, responding to questions and concerns, coordinating with internal teams, and ensuring that customers receive timely and professional assistance.
The ideal candidate is an excellent communicator, highly organized, patient, and comfortable handling multiple customer interactions while maintaining a positive and solutions-focused attitude.
Key Responsibilities:
Serve as a primary point of contact for customers, providing professional and timely assistance.
Respond to customer inquiries by phone, email, and other communication channels.
Follow up with customers regarding project updates, appointments, documentation, and outstanding items.
Identify customer concerns and work with the appropriate internal teams to resolve issues efficiently.
Clearly communicate project status, next steps, timelines, and expectations to customers.
Coordinate with Sales, Project Management, Operations, Permitting, and other departments to ensure customer needs are addressed.
Maintain accurate records of all customer interactions, updates, and resolutions in the CRM system.
Escalate complex or unresolved issues to the appropriate manager or department.
Proactively follow up on open issues to ensure timely resolution and customer satisfaction.
Help identify recurring customer concerns and communicate feedback to management to improve internal processes.
Maintain a professional, courteous, and customer-first approach in all interactions.
Qualifications:
Previous customer service, client support, account management, or similar experience preferred.
Strong written and verbal communication skills in ENGLISH.
Excellent listening, organization, and problem-solving skills.
Ability to remain calm, professional, and patient when handling difficult situations.
Strong attention to detail and ability to manage multiple tasks simultaneously.
Comfortable using CRM systems, email, and other business software.
Reliable, proactive, and able to work independently as well as part of a team.
A positive, customer-first attitude.
Compensation:
Starting salary: 80,000 ALL/month
Growth potential: Salary increases and advancement opportunities based on performance and experience.
Why Join Us?
Be part of a growing company supporting sustainable and impactful infrastructure projects.
Work with an experienced, collaborative, and international team.
Gain valuable experience working directly with U.S. customers and projects.
Develop professional skills in customer service, communication, CRM management, and project coordination.
Enjoy long-term career growth and professional development opportunities.
Please send your CV at:
[email protected]
Location: In Office / Bllok
Job Type: Full-Time
Working Hours: 14:00 to 22:00
Reports To: Customer Service Manager
About the Role:
We are looking for a friendly, reliable, and proactive Customer Service Representative to join our growing team. This role is responsible for supporting customers throughout their experience with the company, responding to questions and concerns, coordinating with internal teams, and ensuring that customers receive timely and professional assistance.
The ideal candidate is an excellent communicator, highly organized, patient, and comfortable handling multiple customer interactions while maintaining a positive and solutions-focused attitude.
Key Responsibilities:
Serve as a primary point of contact for customers, providing professional and timely assistance.
Respond to customer inquiries by phone, email, and other communication channels.
Follow up with customers regarding project updates, appointments, documentation, and outstanding items.
Identify customer concerns and work with the appropriate internal teams to resolve issues efficiently.
Clearly communicate project status, next steps, timelines, and expectations to customers.
Coordinate with Sales, Project Management, Operations, Permitting, and other departments to ensure customer needs are addressed.
Maintain accurate records of all customer interactions, updates, and resolutions in the CRM system.
Escalate complex or unresolved issues to the appropriate manager or department.
Proactively follow up on open issues to ensure timely resolution and customer satisfaction.
Help identify recurring customer concerns and communicate feedback to management to improve internal processes.
Maintain a professional, courteous, and customer-first approach in all interactions.
Qualifications:
Previous customer service, client support, account management, or similar experience preferred.
Strong written and verbal communication skills in ENGLISH.
Excellent listening, organization, and problem-solving skills.
Ability to remain calm, professional, and patient when handling difficult situations.
Strong attention to detail and ability to manage multiple tasks simultaneously.
Comfortable using CRM systems, email, and other business software.
Reliable, proactive, and able to work independently as well as part of a team.
A positive, customer-first attitude.
Compensation:
Starting salary: 80,000 ALL/month
Growth potential: Salary increases and advancement opportunities based on performance and experience.
Why Join Us?
Be part of a growing company supporting sustainable and impactful infrastructure projects.
Work with an experienced, collaborative, and international team.
Gain valuable experience working directly with U.S. customers and projects.
Develop professional skills in customer service, communication, CRM management, and project coordination.
Enjoy long-term career growth and professional development opportunities.
Please send your CV at:
[email protected]