Tirane, ofroj vend pune CRM and Order Management Specialist
Tirane
Nr. Njesia - Zona me e afert?
11 Laprake | Spitali ushtarak | ish Dogana
Tipi
me orar te plote
Fusha | Profili i punes
Informatike | ProgramimInxh. Elektrike | ElektronikeInxh. TelekomunikacioniIT | TIK | Informatike Ekonomike
Gjuha
anglisht
Eksperienca
vetem me eksperience
Get this opportunity!
Be that ONE!
CRM and Order Management Specialist
Purpose of the position: Ensure CRM systems Development, Operation and Availability for One Albania Customers and Enterprise.
Main Tasks:
Operate and Maintain CRM (BOSS/SAP) and Order Management Applications: Ensure the correct operation of all customer orders. Take corrective actions and follow up with Vendors for high level of support.
Operate and Maintain CPM Application: Create and modify as per business requests channel partner and sales representative users.
Ensure smooth and efficient deployment pipelines and continuous integration processes.
Provide technical support for CRM-related issues, diagnosing and resolving problems promptly.
Monitor system performance and implement necessary updates and patches.
Actively participate in company projects related to CRM and Order processing areas ensuring timely completion and alignment with business objectives.
Conduct daily checks on order processing and monitor the process until the orders reach the final status.
Document CRM and Order Management processes & procedures applied in daily job.
Train end-users and team members on CRM functionalities and best practices.
Work closely with cross-functional teams including sales, marketing, and IT to ensure CRM meets business needs.
Communicate effectively with stakeholders to gather requirements and provide status updates.
Performing standby duty according to company procedures. Working overtime and night hours.
Other duties as per job responsibilities.
Education: University Degree in Computer Science, Electronic Engineering, Information Technology or similar.
Experience and Qualifications: At least 3 -5 years of previous experience in the Telecommunication area, preferable experience on CRM, work order processing and second level support.
Skills:
Proven experience with rest API in a professional setting.
Proficiency in managing and optimizing MySQL and Oracle queries.
Hands-on experience with Docker and Kubernetes for containerization and orchestration.
Familiarity with SAP and module management.
Strong analytical and problem-solving skills to troubleshoot and resolve technical issues.
Excellent command of the English language.
Excellent communication skills, both written and verbal.
Ability to work collaboratively in a team environment.
High attention to detail and accuracy in all aspects of work.
Willingness to stay updated with the latest CRM technologies and best practices.
Ability to adapt to changing business needs and technical requirements.
Relevant certifications in CRM, database management, or SAP modules.
Interested candidates should apply through the link: Job Detail | ONE
Deadline for the application is October 10th,2025.
We will be glad to interview all candidates selected from the CV screening.
HR GROUP
Apply
Rr. “Muhedin Llagami”, Kompleksi “Square21”, Tiranë, Shqipëri
Tirane
Nr. Njesia - Zona me e afert?
11 Laprake | Spitali ushtarak | ish Dogana
Tipi
me orar te plote
Fusha | Profili i punes
Informatike | ProgramimInxh. Elektrike | ElektronikeInxh. TelekomunikacioniIT | TIK | Informatike Ekonomike
Gjuha
anglisht
Eksperienca
vetem me eksperience
Get this opportunity!
Be that ONE!
CRM and Order Management Specialist
Purpose of the position: Ensure CRM systems Development, Operation and Availability for One Albania Customers and Enterprise.
Main Tasks:
Operate and Maintain CRM (BOSS/SAP) and Order Management Applications: Ensure the correct operation of all customer orders. Take corrective actions and follow up with Vendors for high level of support.
Operate and Maintain CPM Application: Create and modify as per business requests channel partner and sales representative users.
Ensure smooth and efficient deployment pipelines and continuous integration processes.
Provide technical support for CRM-related issues, diagnosing and resolving problems promptly.
Monitor system performance and implement necessary updates and patches.
Actively participate in company projects related to CRM and Order processing areas ensuring timely completion and alignment with business objectives.
Conduct daily checks on order processing and monitor the process until the orders reach the final status.
Document CRM and Order Management processes & procedures applied in daily job.
Train end-users and team members on CRM functionalities and best practices.
Work closely with cross-functional teams including sales, marketing, and IT to ensure CRM meets business needs.
Communicate effectively with stakeholders to gather requirements and provide status updates.
Performing standby duty according to company procedures. Working overtime and night hours.
Other duties as per job responsibilities.
Education: University Degree in Computer Science, Electronic Engineering, Information Technology or similar.
Experience and Qualifications: At least 3 -5 years of previous experience in the Telecommunication area, preferable experience on CRM, work order processing and second level support.
Skills:
Proven experience with rest API in a professional setting.
Proficiency in managing and optimizing MySQL and Oracle queries.
Hands-on experience with Docker and Kubernetes for containerization and orchestration.
Familiarity with SAP and module management.
Strong analytical and problem-solving skills to troubleshoot and resolve technical issues.
Excellent command of the English language.
Excellent communication skills, both written and verbal.
Ability to work collaboratively in a team environment.
High attention to detail and accuracy in all aspects of work.
Willingness to stay updated with the latest CRM technologies and best practices.
Ability to adapt to changing business needs and technical requirements.
Relevant certifications in CRM, database management, or SAP modules.
Interested candidates should apply through the link: Job Detail | ONE
Deadline for the application is October 10th,2025.
We will be glad to interview all candidates selected from the CV screening.
HR GROUP
Apply
Rr. “Muhedin Llagami”, Kompleksi “Square21”, Tiranë, Shqipëri