IT Help Desk Technician (Shkoder)
Shkoder
Tipi
me orar te plote
Fusha | Profili i punes
Informatike | ProgramimIT | TIK | Informatike EkonomikeIT Adminsitrim RrjetiIT Teknike | Kompjutera
Gjuha
anglishtitalisht
Eksperienca
vetem me eksperience
Job Title: IT Help Desk Technician
Location: Shkodra
Konecta Albania, part of Konecta Group, is a leading innovative global service provider in customer management business process outsourcing.
It has +120,000 experience makers in +26 countries, covering +30 languages.
The IT Help Desk Technician provides technical assistance and support related to computer systems, hardware, or software. They respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.
Responsibilities:
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Respond to queries either in person or over the phone.
Write training manuals and train computer users.
Maintain daily performance of computer systems.
Respond to email messages for customers seeking help.
Ask questions to determine the nature of the problem.
Walk the customer through the problem-solving process.
Install, modify, and repair computer hardware and software.
Run diagnostic programs to resolve problems.
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Install computer peripherals for users.
Follow up with customers to ensure the issue has been resolved.
Gain feedback from customers about computer usage.
Run reports to determine malfunctions that continue to occur.
Qualifications:
Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
Proven experience as a help desk technician or in other customer support roles.
Tech-savvy with working knowledge of office automation products, databases, and remote control.
Good understanding of computer systems, mobile devices, and other tech products.
Ability to diagnose and resolve basic technical issues.
Proficiency in English and Italian
Excellent communication skills.
Customer-oriented and cool-tempered.
Flexibility to work different shifts or overtime as needed.
Ability to manage multiple tasks concurrently.
To apply, please send your Curriculum Vitae to: [email protected] with the subject IT Help Desk Technician.
Apply
WhatsApp
Rr. Janos Hunyadi, dietro la Facoltà di Giurisprudenza
+355696065413
[email protected] | Apliko! | https://konecta-group.al
Shkoder
Tipi
me orar te plote
Fusha | Profili i punes
Informatike | ProgramimIT | TIK | Informatike EkonomikeIT Adminsitrim RrjetiIT Teknike | Kompjutera
Gjuha
anglishtitalisht
Eksperienca
vetem me eksperience
Job Title: IT Help Desk Technician
Location: Shkodra
Konecta Albania, part of Konecta Group, is a leading innovative global service provider in customer management business process outsourcing.
It has +120,000 experience makers in +26 countries, covering +30 languages.
The IT Help Desk Technician provides technical assistance and support related to computer systems, hardware, or software. They respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.
Responsibilities:
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Respond to queries either in person or over the phone.
Write training manuals and train computer users.
Maintain daily performance of computer systems.
Respond to email messages for customers seeking help.
Ask questions to determine the nature of the problem.
Walk the customer through the problem-solving process.
Install, modify, and repair computer hardware and software.
Run diagnostic programs to resolve problems.
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Install computer peripherals for users.
Follow up with customers to ensure the issue has been resolved.
Gain feedback from customers about computer usage.
Run reports to determine malfunctions that continue to occur.
Qualifications:
Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
Proven experience as a help desk technician or in other customer support roles.
Tech-savvy with working knowledge of office automation products, databases, and remote control.
Good understanding of computer systems, mobile devices, and other tech products.
Ability to diagnose and resolve basic technical issues.
Proficiency in English and Italian
Excellent communication skills.
Customer-oriented and cool-tempered.
Flexibility to work different shifts or overtime as needed.
Ability to manage multiple tasks concurrently.
To apply, please send your Curriculum Vitae to: [email protected] with the subject IT Help Desk Technician.
Apply
Rr. Janos Hunyadi, dietro la Facoltà di Giurisprudenza
+355696065413
[email protected] | Apliko! | https://konecta-group.al