ofroj vend pune remote | smartworking nga shtepia Remote Customer Service Agent (English-Speaking) – E-commerce
Tipi
remote | smartworking nga shtepia
Fusha | Profili i punes
Sherbim Klienti
Gjuha
anglisht
Eksperienca
vetem me eksperience
A US-based DTC e-commerce brand is hiring English-speaking Customer Service Agents to join its fully remote support team. This role is perfect for detail-oriented, empathetic communicators who can work independently and handle basic inquiries professionally.
Specific Skills
Fluent in English (C1+)
Excellent writing and typing skills
Calm, empathetic approach to support
Familiarity with Zendesk, Gorgias, or similar is a plus
Ability to work independently with minimal supervision
Responsible For
Respond to customer inquiries via email, live chat, and social media
Help resolve order issues, shipping questions, and returns
Update order tracking and escalate refund cases when needed
Maintain accurate records in the CRM
Follow internal processes and brand tone
Additional Requirements
Laptop and stable Wi-Fi
Available for full-time shifts, including evenings or weekends if needed
Located in Albania
Job NatureFull Time
Educational RequirementsHigh school diploma or higher
Salary€800 – €1,000/month + performance bonuses
Other Benefits
Fully remote
Paid training and onboarding
Tools and software provided
Opportunity to grow into QA or Support Team Lead
Long-term contract after 3 months
Click the ''Apply Now'' below to apply directly for this position. We will contact you if there's a match.
Apply Now
Apply
Tipi
remote | smartworking nga shtepia
Fusha | Profili i punes
Sherbim Klienti
Gjuha
anglisht
Eksperienca
vetem me eksperience
A US-based DTC e-commerce brand is hiring English-speaking Customer Service Agents to join its fully remote support team. This role is perfect for detail-oriented, empathetic communicators who can work independently and handle basic inquiries professionally.
Specific Skills
Fluent in English (C1+)
Excellent writing and typing skills
Calm, empathetic approach to support
Familiarity with Zendesk, Gorgias, or similar is a plus
Ability to work independently with minimal supervision
Responsible For
Respond to customer inquiries via email, live chat, and social media
Help resolve order issues, shipping questions, and returns
Update order tracking and escalate refund cases when needed
Maintain accurate records in the CRM
Follow internal processes and brand tone
Additional Requirements
Laptop and stable Wi-Fi
Available for full-time shifts, including evenings or weekends if needed
Located in Albania
Job NatureFull Time
Educational RequirementsHigh school diploma or higher
Salary€800 – €1,000/month + performance bonuses
Other Benefits
Fully remote
Paid training and onboarding
Tools and software provided
Opportunity to grow into QA or Support Team Lead
Long-term contract after 3 months
Click the ''Apply Now'' below to apply directly for this position. We will contact you if there's a match.
Apply Now
Apply
