Tirane, ofroj vend pune Social Media Support Specialist
Tirane
Nr. Njesia - Zona me e afert?
7 Square 21 | Parku | Globe
Tipi
me orar te plote
Fusha | Profili i punes
Marketing Social Media | ADS | SEO
Gjuha
anglisht
Eksperienca
vetem me eksperience
Get this opportunity!
Be that ONE!
Social Media Support Specialist
Purpose of the position: Provide excellent support for customers with Social Media Channels; ensuring proper resolution of the request complaint and within timelines as per company KPIs.
Main Tasks:
Replying to customer requests on social media platforms.
Ensuring proper KPI achievements about timely and accuracy of problem solving.
Identify and delegate potential sales leads to TLM team.
Increase customer satisfaction by carefully understanding and addressing their needs.
Achieving the required KPI’s.
Escalate customer issues to the appropriate teams and follow up for proper resolution.
Create reports and propose efficiencies and initiative for increasing customer satisfaction.
Education: University Degree.
Experience and Qualifications: At least 1 year in the Telecommunication field, Customer Care and social media experience.
Skills:
Effective Communication;
Problem Solving;
Microsoft Office package;
Good team player;
Must have an excellent attitude towards their work and empathy for their customers' needs;
They should also have excellent understanding and problem-solving skills to provide the information or solutions their customers need.
Interested candidates should apply through the link: Job Detail | ONE
Deadline for the application is July 8th , 2025.
We will be glad to interview all candidates selected from the CV screening.
HR GROUP
Apply
Rr. “Muhedin Llagami”, Kompleksi “Square21”, Tiranë, Shqipëri
Tirane
Nr. Njesia - Zona me e afert?
7 Square 21 | Parku | Globe
Tipi
me orar te plote
Fusha | Profili i punes
Marketing Social Media | ADS | SEO
Gjuha
anglisht
Eksperienca
vetem me eksperience
Get this opportunity!
Be that ONE!
Social Media Support Specialist
Purpose of the position: Provide excellent support for customers with Social Media Channels; ensuring proper resolution of the request complaint and within timelines as per company KPIs.
Main Tasks:
Replying to customer requests on social media platforms.
Ensuring proper KPI achievements about timely and accuracy of problem solving.
Identify and delegate potential sales leads to TLM team.
Increase customer satisfaction by carefully understanding and addressing their needs.
Achieving the required KPI’s.
Escalate customer issues to the appropriate teams and follow up for proper resolution.
Create reports and propose efficiencies and initiative for increasing customer satisfaction.
Education: University Degree.
Experience and Qualifications: At least 1 year in the Telecommunication field, Customer Care and social media experience.
Skills:
Effective Communication;
Problem Solving;
Microsoft Office package;
Good team player;
Must have an excellent attitude towards their work and empathy for their customers' needs;
They should also have excellent understanding and problem-solving skills to provide the information or solutions their customers need.
Interested candidates should apply through the link: Job Detail | ONE
Deadline for the application is July 8th , 2025.
We will be glad to interview all candidates selected from the CV screening.
HR GROUP
Apply
Rr. “Muhedin Llagami”, Kompleksi “Square21”, Tiranë, Shqipëri