Guest Relation Specialist - Maritim Marina Bay Resort, Vlorë
Vlore
Tipi
me orar te plote
Fusha | Profili i punes
Menaxhim | Administrim Biznesi
Gjuha
anglisht
Eksperienca
vetem me eksperience
Join the Maritim Marina Bay Resort & Casino, an exceptional luxury destination offering unparalleled services and memorable experiences for our guests. We are currently looking for dynamic, customer-focused individuals to join our team. Explore the exciting opportunities and apply today!
Job Position: Guest Relation Specialist
Location: Maritim Marina Bay Resort & Casino, Vlore.
Job Type: Full-time.
Job Summary: In this role, you should be an excellent communicator who can stay positive when facing difficult situations.
You will address complaints and go the extra mile to make sure our guests are satisfied.You should also be reliable and customer-oriented, as you’ll serve as a primary point of contact for our customers.
Your goal will be to ensure our guests enjoy themselves and plan to come back to our facilities.
Responsibilities
Review arrival lists to welcome guests;
Attend to special guests (e.g. VIPs) and answer their inquiries;
Help prepare welcome folders with collateral (e.g. room service menus, area descriptions);
Provide information about amenities, area and venues and promote services;
Anticipate guest needs and build rapport with customers;
Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages);
Address customer complaints and escalate to General Manager when needed;
Ensure compliance with health and quality standards.
Requirements and skills
Proven experience as a Guest Relations Specialist / Officer;
Familiarity with hospitality industry standards;
Proficiency in English; knowledge of additional languages is a plus;
Computer literacy;
A customer-oriented and professional attitude;
An outgoing personality;
Outstanding communication abilities;
Excellent organizational and time-management skills;
Diploma or BSc/BA in Hospitality Management is preferred.
Benefits:
Career growth opportunities, including training and professional development programs.
Competitive salary with performance-based promotion opportunities.
Bonus opportunities and potential for higher earnings.
Year-round employment stability.
Paid annual leave.
A supportive, dynamic, and professional work environment.
Free transportation, and complimentary meals during shifts.
How to Apply:Interested candidates can apply by sending their resume to [email protected], visit our Careers Page on our website, or contact us at +355 68 48 31 849.
*All applications will be treated confidentially, in line with Albanian Law No. 9887 on 'Protection of Personal Data'.
Apply
WhatsApp
Departamenti i Burimeve Njerëzore
Maritim Resort Marina Bay
Rr. "Aleksandër Moisiu", pranë vilave qeveritare, Vlorë
+355 68 48 31 849 | [email protected]
Listo ofertat e punesimit - Maritim Resort Marina Bay
Vlore
Tipi
me orar te plote
Fusha | Profili i punes
Menaxhim | Administrim Biznesi
Gjuha
anglisht
Eksperienca
vetem me eksperience
Join the Maritim Marina Bay Resort & Casino, an exceptional luxury destination offering unparalleled services and memorable experiences for our guests. We are currently looking for dynamic, customer-focused individuals to join our team. Explore the exciting opportunities and apply today!
Job Position: Guest Relation Specialist
Location: Maritim Marina Bay Resort & Casino, Vlore.
Job Type: Full-time.
Job Summary: In this role, you should be an excellent communicator who can stay positive when facing difficult situations.
You will address complaints and go the extra mile to make sure our guests are satisfied.You should also be reliable and customer-oriented, as you’ll serve as a primary point of contact for our customers.
Your goal will be to ensure our guests enjoy themselves and plan to come back to our facilities.
Responsibilities
Review arrival lists to welcome guests;
Attend to special guests (e.g. VIPs) and answer their inquiries;
Help prepare welcome folders with collateral (e.g. room service menus, area descriptions);
Provide information about amenities, area and venues and promote services;
Anticipate guest needs and build rapport with customers;
Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages);
Address customer complaints and escalate to General Manager when needed;
Ensure compliance with health and quality standards.
Requirements and skills
Proven experience as a Guest Relations Specialist / Officer;
Familiarity with hospitality industry standards;
Proficiency in English; knowledge of additional languages is a plus;
Computer literacy;
A customer-oriented and professional attitude;
An outgoing personality;
Outstanding communication abilities;
Excellent organizational and time-management skills;
Diploma or BSc/BA in Hospitality Management is preferred.
Benefits:
Career growth opportunities, including training and professional development programs.
Competitive salary with performance-based promotion opportunities.
Bonus opportunities and potential for higher earnings.
Year-round employment stability.
Paid annual leave.
A supportive, dynamic, and professional work environment.
Free transportation, and complimentary meals during shifts.
How to Apply:Interested candidates can apply by sending their resume to [email protected], visit our Careers Page on our website, or contact us at +355 68 48 31 849.
*All applications will be treated confidentially, in line with Albanian Law No. 9887 on 'Protection of Personal Data'.
Apply
Departamenti i Burimeve Njerëzore
Maritim Resort Marina Bay
Rr. "Aleksandër Moisiu", pranë vilave qeveritare, Vlorë
+355 68 48 31 849 | [email protected]
Listo ofertat e punesimit - Maritim Resort Marina Bay