Call Center Specialist
Tirane
Tipi
me orar te plote
Fusha | Profili i punes
Call Operator shqipSherbim Klienti
Eksperienca
vetem me eksperience
Get this opportunity!
Be that ONE!
Call Center Specialist
Purpose of the position: Support Customer on direct contact channels & social media. Provide superior experience by resolving customer concerns and deliver brand promise.
Main Tasks:
Activate and deactivate services using E-Pos/Logica/provisioning Client/BSCS application according to requests received through SR or calls from Shops & Customers.
Activation/ deactivation of customer service through E-Pos/Logica/provisioning Client according to the Call Center procedures.
Answers correctly to customers demand through social media.
Answers politely and correctly to the One Shops, Master Agent’s demands arrived thru inbound calls and SR on Network, services, procedures and tariffs.
Answers politely and correctly to the customers’ demands thru inbound calls on Network, services, procedures and tariffs.
Identify, support and solve different problems and complaints of customers according to the Call Center procedures and One policies.
Informing politely and correctly the customers through outbound calls about the purpose of the campaigns as: billing, retention, marketing, satisfactions and on Network and services, procedures and tariffs.
Interact with other team for solving customer’s technical problems.
Perform outbound calls for MMS/GPRS/Data & Fax service configuration.
Education: University degree.
Experience and Qualifications: 1 year preferable in similar areas of customer support of shop.
Skills:
Technology literate.
Great communication skills.
Multitasking.
Flexible.
Team player.
Interested candidates should apply by the link: Job Detail l ONE
Deadline for the application is October 30th, 2024.
We will be glad to interview all candidates selected from the CV screening.
HR GROUP
Apply
Rr. “Muhedin Llagami”, Kompleksi “Square21”, Tiranë, Shqipëri
Tirane
Tipi
me orar te plote
Fusha | Profili i punes
Call Operator shqipSherbim Klienti
Eksperienca
vetem me eksperience
Get this opportunity!
Be that ONE!
Call Center Specialist
Purpose of the position: Support Customer on direct contact channels & social media. Provide superior experience by resolving customer concerns and deliver brand promise.
Main Tasks:
Activate and deactivate services using E-Pos/Logica/provisioning Client/BSCS application according to requests received through SR or calls from Shops & Customers.
Activation/ deactivation of customer service through E-Pos/Logica/provisioning Client according to the Call Center procedures.
Answers correctly to customers demand through social media.
Answers politely and correctly to the One Shops, Master Agent’s demands arrived thru inbound calls and SR on Network, services, procedures and tariffs.
Answers politely and correctly to the customers’ demands thru inbound calls on Network, services, procedures and tariffs.
Identify, support and solve different problems and complaints of customers according to the Call Center procedures and One policies.
Informing politely and correctly the customers through outbound calls about the purpose of the campaigns as: billing, retention, marketing, satisfactions and on Network and services, procedures and tariffs.
Interact with other team for solving customer’s technical problems.
Perform outbound calls for MMS/GPRS/Data & Fax service configuration.
Education: University degree.
Experience and Qualifications: 1 year preferable in similar areas of customer support of shop.
Skills:
Technology literate.
Great communication skills.
Multitasking.
Flexible.
Team player.
Interested candidates should apply by the link: Job Detail l ONE
Deadline for the application is October 30th, 2024.
We will be glad to interview all candidates selected from the CV screening.
HR GROUP
Apply
Rr. “Muhedin Llagami”, Kompleksi “Square21”, Tiranë, Shqipëri