Tirane, ofrohet vend pune Operations Manager
Tirane
Tipi
me orar te plote
EPPC Albania on behalf of its client, a leading Entertainment Center, is currently recruiting an Operations Manager.
Major responsibilities:
Create and maintain an energetic and engaging customer service culture;
Ensure the highest safety standards are implemented and maintained for the benefit of our customers and staff;
Pursuant to our PR and sales plan, engage with key local stakeholders including Principals, sporting clubs etc to maximise the value of our partnerships;
Participate in industry dialogue and events fostering productive relationships with our competitors;
Develop mutually rewarding supplier relationships;
Research industry trends and provides insights and intelligence to Directors – be an expert of the service experience of our key competitors and use this information to ensure we remain a leader;
Create a procedures guide for all our customer interactions and continuously improve upon these as the opportunity presents;
Deliver training and refresher programs to our staff;
Recruit, train and develop our team such that they are highly engaged in our mission, sign-on to our values and model our behaviours internally and externally;
Ensure that rosters are fulfilled and that sufficient staff are in place in each of our functional areas at all times to service customer demand;
Manage customer complaints through to a successful conclusion: maintain a database of complaints and undertake regular continuous improvement analysis;
Work with the Marketing Manager and PR consultants to design events;
Undertake six monthly performance assessments of direct reports.
Requirements for this position are:
Demonstrated experience in managing large teams in a demanding fast paced customer service environment;
Previous management experience in a similar customer focussed environment;
Strong people management skills;
Ability to effectively manage customer expectations including the handling of complaints;
Ability to conduct induction and refresher training for new and existing staff;
Strong ability to develop relationships with key stakeholders internally and externally;
Excellent verbal and written communication skills;
VCE and/or relevant tertiary qualification, i.e. Business, Economics, Hospitality
First Aid certificate 2.
How to apply:
To apply for this opportunity, please fill your application at:
You will be contacted only if your CV will be qualified.
www.eppc.al | aplikim.eppc.al
Tirane
Tipi
me orar te plote
EPPC Albania on behalf of its client, a leading Entertainment Center, is currently recruiting an Operations Manager.
Major responsibilities:
Create and maintain an energetic and engaging customer service culture;
Ensure the highest safety standards are implemented and maintained for the benefit of our customers and staff;
Pursuant to our PR and sales plan, engage with key local stakeholders including Principals, sporting clubs etc to maximise the value of our partnerships;
Participate in industry dialogue and events fostering productive relationships with our competitors;
Develop mutually rewarding supplier relationships;
Research industry trends and provides insights and intelligence to Directors – be an expert of the service experience of our key competitors and use this information to ensure we remain a leader;
Create a procedures guide for all our customer interactions and continuously improve upon these as the opportunity presents;
Deliver training and refresher programs to our staff;
Recruit, train and develop our team such that they are highly engaged in our mission, sign-on to our values and model our behaviours internally and externally;
Ensure that rosters are fulfilled and that sufficient staff are in place in each of our functional areas at all times to service customer demand;
Manage customer complaints through to a successful conclusion: maintain a database of complaints and undertake regular continuous improvement analysis;
Work with the Marketing Manager and PR consultants to design events;
Undertake six monthly performance assessments of direct reports.
Requirements for this position are:
Demonstrated experience in managing large teams in a demanding fast paced customer service environment;
Previous management experience in a similar customer focussed environment;
Strong people management skills;
Ability to effectively manage customer expectations including the handling of complaints;
Ability to conduct induction and refresher training for new and existing staff;
Strong ability to develop relationships with key stakeholders internally and externally;
Excellent verbal and written communication skills;
VCE and/or relevant tertiary qualification, i.e. Business, Economics, Hospitality
First Aid certificate 2.
How to apply:
To apply for this opportunity, please fill your application at:
You will be contacted only if your CV will be qualified.
www.eppc.al | aplikim.eppc.al