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    Tirane, ofrohet vend pune Operations Manager

    Tirane, ofrohet vend pune Operations Manager







    Tirane



    Tipi

    me orar te plote





    EPPC Albania on behalf of its client, a leading Entertainment Center, is currently recruiting an Operations Manager.


    Major responsibilities:

    Create and maintain an energetic and engaging customer service culture;
    Ensure the highest safety standards are implemented and maintained for the benefit of our customers and staff;
    Pursuant to our PR and sales plan, engage with key local stakeholders including Principals, sporting clubs etc to maximise the value of our partnerships;
    Participate in industry dialogue and events fostering productive relationships with our competitors;
    Develop mutually rewarding supplier relationships;
    Research industry trends and provides insights and intelligence to Directors – be an expert of the service experience of our key competitors and use this information to ensure we remain a leader;
    Create a procedures guide for all our customer interactions and continuously improve upon these as the opportunity presents;
    Deliver training and refresher programs to our staff;
    Recruit, train and develop our team such that they are highly engaged in our mission, sign-on to our values and model our behaviours internally and externally;
    Ensure that rosters are fulfilled and that sufficient staff are in place in each of our functional areas at all times to service customer demand;
    Manage customer complaints through to a successful conclusion: maintain a database of complaints and undertake regular continuous improvement analysis;
    Work with the Marketing Manager and PR consultants to design events;
    Undertake six monthly performance assessments of direct reports.

    Requirements for this position are:


    Demonstrated experience in managing large teams in a demanding fast paced customer service environment;
    Previous management experience in a similar customer focussed environment;
    Strong people management skills;
    Ability to effectively manage customer expectations including the handling of complaints;
    Ability to conduct induction and refresher training for new and existing staff;
    Strong ability to develop relationships with key stakeholders internally and externally;
    Excellent verbal and written communication skills;
    VCE and/or relevant tertiary qualification, i.e. Business, Economics, Hospitality
    First Aid certificate 2.

    How to apply:
    To apply for this opportunity, please fill your application at:

    You will be contacted only if your CV will be qualified.

     










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