Reservation Agent
Gjiri Lalezit | Hamallaj
Tipi
me orar te plote
Fusha | Profili i punes
Sherbim Klienti
Gjuha
anglisht
The Meliá Durrës Hotel is part of Meliá Hotels International. It is located in one of Europe's most promising tourist destinations and offers
the best hospitality on the Albanian coast. As the first biggest resort in the country and just one more step in the development of tourism in the nation,
Meliá Durrës Hotel is committed to getting involved by bringing its extensive experience in the sector.
The Company is always looking for Very Inspiring People who want to start the future now with us.
RESERVATION AGENT
SCOPE: HOTEL REPORTS TO: RESERVATION MANAGER DEPARTMENT: RESERVATION
MISSION: The Reservation Agent is usually the first point of contact for customers when they contact the hotel to make room booking. This means it's necessary to answer questions, provide the right information and a range of booking options and use sales techniques to encourage customers to make a booking.
OPERATIONS
Booking Management:
Receive, process and confirm room reservations and additional services through different channels, including phone calls, emails and online booking platforms.
Customer Service:
Provide personalized attention to potential and current guests, responding to inquiries and requests with professionalism and kindness.
Offer recommendations and assistance in selecting rooms, services, and packages that fit the needs and preferences of clients.
Coordination and Communication:
Collaborate with other hotel departments (reception, sales).
Manage and resolve any conflict or inconvenience related to reservations, looking for solutions that guarantee customer satisfaction.
Sales Optimization:
Implement upselling and cross-selling strategies to maximize the profitability of bookings, offering additional services and improvements to guests.
Policy Compliance:
Ensure compliance with hotel policies and procedures regarding reservations, cancellations, and modifications.
Ensure the confidentiality and security of guests' personal and payment information.
REQUIREMENTS
EDUCATION AND TRAINING:Bachelor's degreeLANGUAGES:Fluent English and AlbanianSPECIFIC KNOWLEDGE:Ability to handle multiple tasks
Excellent verbal and written communication skills.
Proactive attitude, customer orientation and problem-solving skills.
Tool management: PMS, SAP, Office Package.
Knowledge of hotel operations.EXPERIENCE:Previous experience in a similar position in the hospitality or customer service industry will be considered as an advantage.
All interested individuals are invited to send a full CV with details of education and experiences at [email protected].
Please be informed that only selected candidates will be contacted for an interview.
By sending via e-mail the CV to the mentioned address, the candidate accepts that Meliá Durrës Hotel will process the personal data provided in accordance with the law no. 9887, dated 10.03.2008 “On the protection of personal data”, as amended, and other secondary legislation in force.
Apply
[email protected]
Gjiri Lalezit | Hamallaj
Tipi
me orar te plote
Fusha | Profili i punes
Sherbim Klienti
Gjuha
anglisht
The Meliá Durrës Hotel is part of Meliá Hotels International. It is located in one of Europe's most promising tourist destinations and offers
the best hospitality on the Albanian coast. As the first biggest resort in the country and just one more step in the development of tourism in the nation,
Meliá Durrës Hotel is committed to getting involved by bringing its extensive experience in the sector.
The Company is always looking for Very Inspiring People who want to start the future now with us.
RESERVATION AGENT
SCOPE: HOTEL REPORTS TO: RESERVATION MANAGER DEPARTMENT: RESERVATION
MISSION: The Reservation Agent is usually the first point of contact for customers when they contact the hotel to make room booking. This means it's necessary to answer questions, provide the right information and a range of booking options and use sales techniques to encourage customers to make a booking.
OPERATIONS
Booking Management:
Receive, process and confirm room reservations and additional services through different channels, including phone calls, emails and online booking platforms.
Customer Service:
Provide personalized attention to potential and current guests, responding to inquiries and requests with professionalism and kindness.
Offer recommendations and assistance in selecting rooms, services, and packages that fit the needs and preferences of clients.
Coordination and Communication:
Collaborate with other hotel departments (reception, sales).
Manage and resolve any conflict or inconvenience related to reservations, looking for solutions that guarantee customer satisfaction.
Sales Optimization:
Implement upselling and cross-selling strategies to maximize the profitability of bookings, offering additional services and improvements to guests.
Policy Compliance:
Ensure compliance with hotel policies and procedures regarding reservations, cancellations, and modifications.
Ensure the confidentiality and security of guests' personal and payment information.
REQUIREMENTS
EDUCATION AND TRAINING:Bachelor's degreeLANGUAGES:Fluent English and AlbanianSPECIFIC KNOWLEDGE:Ability to handle multiple tasks
Excellent verbal and written communication skills.
Proactive attitude, customer orientation and problem-solving skills.
Tool management: PMS, SAP, Office Package.
Knowledge of hotel operations.EXPERIENCE:Previous experience in a similar position in the hospitality or customer service industry will be considered as an advantage.
All interested individuals are invited to send a full CV with details of education and experiences at [email protected].
Please be informed that only selected candidates will be contacted for an interview.
By sending via e-mail the CV to the mentioned address, the candidate accepts that Meliá Durrës Hotel will process the personal data provided in accordance with the law no. 9887, dated 10.03.2008 “On the protection of personal data”, as amended, and other secondary legislation in force.
Apply
[email protected]