Tirane, ofroj vend pune Retention Specialist
Get this opportunity!
Be that ONE!
Retention Specialist
PURPOSE OF THE POSITION: Handle and resolve complaints in accordance with the Complaints Handling Procedures. Handle contract termination request with the internal procedure of the department.
Main Tasks:
• Ensure all requests logs are registered & are kept updated with all required information and actions taken.
• Treat daily requests for post2pre/termination for B2C customers.
• Analyze customer data and based on treatment schema prepare an accurate response for Shops & Customer (B2C).
• Negotiate when needed with the customers that have requested the contract termination and try to keep them through offers according to the policies.
• Handle the documents’ correctness and forms of contract termination/post2pre.
• Check the MSISND status as charging manner, offers status, contract status of customers and inform Shops based on the flow.
• Provide reports as appropriate both to internal and external usage.
• Report to the superior any probable problems and look after for a valid and on time solution.
• Provide ideas, suggestions, solutions based on daily/weekly/monthly analysis.
• Support team members when is needed.
• Assist the direct superior in any request made.
• Other duties as per job responsibilities.
Education: University degree.
Experience and Qualifications: 1 year preferable in similar areas of customer support.
Skills:
• Very good knowledge of Microsoft Office Package;
• Very good knowledge of the Company's services and offers;
• Very good communication and formal writing skills;
• Very good knowledge of English language;
• Very good negotiating skills. Ability to multi-task, prioritize and meet deadlines;
• Excellent analytical and problem-solving skills;
• Able to work with minimal supervision. Confidentiality;
• Team spirit;
• Availability;
• Work Overtime.
Interested candidates should apply by apply by the link: Job/Details-One
Deadline for the application is August 2nd,2024.
We will be glad to interview all candidates selected from the CV screening.
HR GROUP
Apply
Rr. “Muhedin Llagami”, Kompleksi “Square21”, Tiranë, Shqipëri
Get this opportunity!
Be that ONE!
Retention Specialist
PURPOSE OF THE POSITION: Handle and resolve complaints in accordance with the Complaints Handling Procedures. Handle contract termination request with the internal procedure of the department.
Main Tasks:
• Ensure all requests logs are registered & are kept updated with all required information and actions taken.
• Treat daily requests for post2pre/termination for B2C customers.
• Analyze customer data and based on treatment schema prepare an accurate response for Shops & Customer (B2C).
• Negotiate when needed with the customers that have requested the contract termination and try to keep them through offers according to the policies.
• Handle the documents’ correctness and forms of contract termination/post2pre.
• Check the MSISND status as charging manner, offers status, contract status of customers and inform Shops based on the flow.
• Provide reports as appropriate both to internal and external usage.
• Report to the superior any probable problems and look after for a valid and on time solution.
• Provide ideas, suggestions, solutions based on daily/weekly/monthly analysis.
• Support team members when is needed.
• Assist the direct superior in any request made.
• Other duties as per job responsibilities.
Education: University degree.
Experience and Qualifications: 1 year preferable in similar areas of customer support.
Skills:
• Very good knowledge of Microsoft Office Package;
• Very good knowledge of the Company's services and offers;
• Very good communication and formal writing skills;
• Very good knowledge of English language;
• Very good negotiating skills. Ability to multi-task, prioritize and meet deadlines;
• Excellent analytical and problem-solving skills;
• Able to work with minimal supervision. Confidentiality;
• Team spirit;
• Availability;
• Work Overtime.
Interested candidates should apply by apply by the link: Job/Details-One
Deadline for the application is August 2nd,2024.
We will be glad to interview all candidates selected from the CV screening.
HR GROUP
Apply
Rr. “Muhedin Llagami”, Kompleksi “Square21”, Tiranë, Shqipëri