Telesales Agnet
Role purpose: To close sales and/or deals through telephone by creating a strong relationship with the customer and by fulfilling company and customer satisfactions requirements.
Key accountabilities and decision ownership:
Contact via phone existing or potential customers to inform them about a product or service using scripts.
Answer questions about products or the company
Ask questions to understand customer requirements and close sales
Direct prospects to the field sales team when needed
Shows persuasive and persistent behaviour with the goal to close the deal
Handle grievances to preserve the company's reputation
Enter and update customer information in the database
Take and process orders in an accurate manner
Go the "extra mile" to meet sales goals
Keep records of calls and sales and note useful information
Core competencies, knowledge and experience:
Experience as Telesales representative for different markets
Proven track record of successfully meeting sales targets over the phone
Possesses excellent communication over phone skills and patience.
University degree required
Very good Albanian and English knowledge
Very good typing skills and ability to operate the PC .
Very good team player.
Pleasant telephone manner and helpful attitude to callers.
Willingness to work flexible hours.
Customer focused and sales oriented
Ability on being confidential
Please send your CV in the below email: [email protected]
Please note: Selection Process and Employment will be conducted by Vodafone Albania Dealers and Partners
Apliko