Sisal Digital Hub Albania, part of Sisal Spa, started its activity in Tirana in 2019.
Today at the Hub, a team of 600+ people work together by putting an effort to generate and create unique and innovative projects.
Supporting growth by stimulating creativity and personal development inside the company is at the core of our company philosophy.
That is why every person is valued as a team member, because we believe in peoples energy that generates valuable potential and talented individuals over time.
We are looking for an experienced Customer Service Coordinator to be responsible for a team of representatives who will offer excellent customer service.
You will ensure that the team is compliant with the policies and procedures of the organization and offer consistency in service delivery.
You will oversee the work of every member of your team and assist them in resolving customer complaints, improving customer service, and maintaining satisfied customers.
To be successful as a customer service coordinator, you should possess excellent communication skills and the ability to lead and promote the vision of the organization.
You should motivate your team and offer incentives for positive customer feedback.
An exceptional customer service coordinator will possess outstanding product knowledge and instill this value in the team in order to achieve success.
Customer Service Coordinator Responsibilities:
Managing a team of customer service employees;
Maintaining compliance with policies and procedures;
Offering excellent customer service;
Overseeing the work of every employee in your team;
Promoting the vision of the organization;
Drive to results and motivating the team to perform at their best;
Conducting quality assurance surveys with customers and reporting findings to the staff;
Handling customer complaints brought to your attention;
Conducting regular training sessions with the team.
Customer Service Coordinator Requirements:
Bachelor degree;
Minimum of 3-5 years experience;
Excellent interpersonal and communication skills;
Computer literate and analytical skills;
Management skills;
Knowledge of turkish and english language.
If you are interested in this offer, please send us your CV to:
📧 : [email protected] / [email protected]
☎ : +355694047604 / 0694099591
Work place: Pool Tower Rr. Dritan Hoxha (perballe Procredit Bank) Tirana, Albania.
AplikoWhatsApp