Tirane, ofroj vend pune Corporate Service Support Specialist
Tirane
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Be that ONE!
Corporate Service Support Specialist
Purpose of the position: First Line of contact and troubleshooting for fixed services of business/corporate customers. Receiving, prioritizing, following-up complaints with internal units and field units and actively resolving requests from our clients in a timely manner.
Main Tasks:
Provide first level of contact for fixed business customers via email or telephone.
First Line troubleshooter for fixed business customers (Internet, LAN, Wireless Connection, FO connections etc).
First Line of support for Field Technicians over the telephone.
Initiating, follow-up, escalation, and closures of TTs for all fixed business customer complaints (over the phone or by email).
Initiation of Trouble Tickets for all fixed business customers for field and fixed network (L2 support).
Follow up with customers, provide feedback and see problems through to resolution
Advanced notification of business customers for planned activities with impact on service (outages).
Follow-up and support for Big Corporate/Institutions Contracts.
Properly escalate unresolved queries to the next level of support.
Education: University degree in Telecommunication Engineering, Electronic Engineering, or equivalent.
Experience and Qualifications: At least 1 year in the same profile/industry;
Skills:
Good knowledge of methods for delivering telecommunication services like LAN L2/L3, Ethernet, SDH etc.
Knowledge of Microsoft Office, SAP CRM, Jira, OTRS, ZTE Netnumen, UMP, MPLS, etc.
Very Good knowledge of English language;
Communicative, team player, problem solving;
Willing to work under pressure
Strong client-facing and communication skills
Advanced troubleshooting and multi-tasking skills
Customer service orientation MTCNA, CCNA, similar certifications.
Interested candidates should apply through the link: Corporate Service Support Specialist
The Deadline for the application is April 17, 2025
We will be glad to interview all candidates selected from the CV screening.
HR GROUP
Apply
Rr. “Muhedin Llagami”, Kompleksi “Square21”, Tiranë, Shqipëri
Tirane
Get this opportunity!
Be that ONE!
Corporate Service Support Specialist
Purpose of the position: First Line of contact and troubleshooting for fixed services of business/corporate customers. Receiving, prioritizing, following-up complaints with internal units and field units and actively resolving requests from our clients in a timely manner.
Main Tasks:
Provide first level of contact for fixed business customers via email or telephone.
First Line troubleshooter for fixed business customers (Internet, LAN, Wireless Connection, FO connections etc).
First Line of support for Field Technicians over the telephone.
Initiating, follow-up, escalation, and closures of TTs for all fixed business customer complaints (over the phone or by email).
Initiation of Trouble Tickets for all fixed business customers for field and fixed network (L2 support).
Follow up with customers, provide feedback and see problems through to resolution
Advanced notification of business customers for planned activities with impact on service (outages).
Follow-up and support for Big Corporate/Institutions Contracts.
Properly escalate unresolved queries to the next level of support.
Education: University degree in Telecommunication Engineering, Electronic Engineering, or equivalent.
Experience and Qualifications: At least 1 year in the same profile/industry;
Skills:
Good knowledge of methods for delivering telecommunication services like LAN L2/L3, Ethernet, SDH etc.
Knowledge of Microsoft Office, SAP CRM, Jira, OTRS, ZTE Netnumen, UMP, MPLS, etc.
Very Good knowledge of English language;
Communicative, team player, problem solving;
Willing to work under pressure
Strong client-facing and communication skills
Advanced troubleshooting and multi-tasking skills
Customer service orientation MTCNA, CCNA, similar certifications.
Interested candidates should apply through the link: Corporate Service Support Specialist
The Deadline for the application is April 17, 2025
We will be glad to interview all candidates selected from the CV screening.
HR GROUP
Apply
Rr. “Muhedin Llagami”, Kompleksi “Square21”, Tiranë, Shqipëri