Tirane, ofrohet vend pune Support Engineer - Service Management Department
Tirane
Tipi
me orar te plote
Fusha | Profili i punes
Informatike | ProgramimIT Teknike | Kompjutera
Gjuha
anglisht
Eksperienca
vetem me eksperience
Main Duties
Following up on pending requests made by the business units or end users.
Responsible for installing, configuring and maintaining personal computers and peripheral devices to a consistent level.
Install the operating systems with required patches/upgrades and Software as per regulation.
Troubleshoot problems related to End User PC, including Client Software problems like Microsoft Office, Emails, archives, document files and printer and peripherals access.
1st level Support for all user applications; Support for connection problems.
Support for new software delivered to end users.
Support based on the requests of users (to make the work better and easier for them);
Cooperate with other teams for all updates and services.
Troubleshooting printers and scanners problems and follow up their repair with the suppliers.
Troubleshoot PC problems and follow up with their warranty.
Support End Users in their software or hardware problems and escalate the problem to a 2nd or 3rd level / technician if that is the case.
Recommend investments in new technologies/solutions to improve existing infrastructure.
Effectively communicates relevant practice information to superiors.
Performs other duties given by the superiors.
Requirements
• Bachelor University diploma in one of following branches: Computer engineering, Informatics, Electronic Engineering, Computer Science.
• At least 1-year experience in IT Support.
• Good knowledge of English Language to follow the documents, prepare reports and presentations.
• Be honest, trustworthy and reliable.
Interested candidates are encouraged to apply through the link https://cv.bkt.com.al/candidate/job_search# or send their CV at [email protected] until 31.12.2024 by specifying the position they are applying for.
Apply
Banka Kombëtare Tregtare,
Bul."ZhanD'Ark" - Tiranë
Tel. 281-554 | Fax.250956
website: www.bkt.com.al
Instagram: bkt_banka kombetare
Facebook: Banka Kombetare Tregtare
Tirane
Tipi
me orar te plote
Fusha | Profili i punes
Informatike | ProgramimIT Teknike | Kompjutera
Gjuha
anglisht
Eksperienca
vetem me eksperience
Main Duties
Following up on pending requests made by the business units or end users.
Responsible for installing, configuring and maintaining personal computers and peripheral devices to a consistent level.
Install the operating systems with required patches/upgrades and Software as per regulation.
Troubleshoot problems related to End User PC, including Client Software problems like Microsoft Office, Emails, archives, document files and printer and peripherals access.
1st level Support for all user applications; Support for connection problems.
Support for new software delivered to end users.
Support based on the requests of users (to make the work better and easier for them);
Cooperate with other teams for all updates and services.
Troubleshooting printers and scanners problems and follow up their repair with the suppliers.
Troubleshoot PC problems and follow up with their warranty.
Support End Users in their software or hardware problems and escalate the problem to a 2nd or 3rd level / technician if that is the case.
Recommend investments in new technologies/solutions to improve existing infrastructure.
Effectively communicates relevant practice information to superiors.
Performs other duties given by the superiors.
Requirements
• Bachelor University diploma in one of following branches: Computer engineering, Informatics, Electronic Engineering, Computer Science.
• At least 1-year experience in IT Support.
• Good knowledge of English Language to follow the documents, prepare reports and presentations.
• Be honest, trustworthy and reliable.
Interested candidates are encouraged to apply through the link https://cv.bkt.com.al/candidate/job_search# or send their CV at [email protected] until 31.12.2024 by specifying the position they are applying for.
Apply
Banka Kombëtare Tregtare,
Bul."ZhanD'Ark" - Tiranë
Tel. 281-554 | Fax.250956
website: www.bkt.com.al
Instagram: bkt_banka kombetare
Facebook: Banka Kombetare Tregtare