Bashkohuni me ekipin me cool ne pozicionin "Host" vetem tek KFC Albania!
Tirane
Nr. Njesia - Zona me e afert?
11 Rinas
Tipi
me orar te plote
Fusha | Profili i punes
Hostes | Prezantuese | PR
Gjuha
anglisht
Eksperienca
me dhe pa eksperience
GLOBAL FAST FOOD ALBANIA LTD.
Official Franchise of KFC and Pizza Hut AT YUM! Brands
ANNOUNCEMENT
JOB VACANCY
Job position: Host / Hostess
Contract Terms: UNLIMITED
Location: KFC RINAS dhe KFC DURRES
Summary: We are looking for a friendly and welcoming Hostess to join our team at KFC Restaurants in Albania. As a Hostess, you will be the first point of contact for our guests, providing exceptional customer service and creating a positive dining experience
Duties and Responsibilities:
Welcome and greet customers in a friendly and professional manner as they enter the restaurant and bid farewell as they leave.
Take reservations and manage the seating chart.
Ensure the dining area is clean and organized.
Collaborate with the kitchen, middle and front staff to ensure smooth operation and timely service.
Provide information about menu items and promotions.
Handle any guest inquiries, requests, or complaints in a professional and courteous manner.
Uphold KFC's high standards of customer service, ensuring a positive dining experience for all guests.
Assist in managing the seating arrangement to ensure efficient and organized table turnover.
Provide accurate wait time estimates and inform guests of any potential delays.
Monitor the dining area to ensure all guests are receiving attentive service and address any concerns or issues promptly.
Adhere to health and safety regulations and maintain a safe working environment.
Attend training sessions to learn about KFC's menu, procedures, service standards, and company policies.
Key performance metrics:
Customer Satisfaction
Table Turnover Time
Customer Wait Time
Customer Complaints
Upselling and Cross-selling
Compliance with Standards and Procedures
Requirements & Skills needed:
Excellent communication and interpersonal skills.
Ability to work in a fast-paced and dynamic environment.
Strong customer service orientation.
Professional appearance and demeanor.
A positive attitude and willingness to work as part of a team.
A friendly and outgoing personality with a passion for providing exceptional customer service.
Strong organizational and multitasking skills with attention to detail.
Flexibility to work in shifts, including weekends and public holidays.
Proficiency in the Albanian and English language. Knowledge of any other language is an advantage.
Prior experience in a customer service or hospitality role is preferred.
KFC ALBANIA Work Conditions:
KFC ALBANIA offers an attractive benefit package, including a fair remuneration based on merit and performance evaluation.
Application Procedure:
To apply for this position, please submit your CV before 20.08.2024 through the email address: [email protected]
* All applications will be treated with strict confidentiality according to the law No. 9887 set by the Albanian Parliament for the "Protection of Personal Data".
Our Team!
Our iconic global brand is born from the hopes, dreams, ambitions and grit of passionate entrepreneurs. That means YOU.
Will you join us?
Apply
Tirane
Nr. Njesia - Zona me e afert?
11 Rinas
Tipi
me orar te plote
Fusha | Profili i punes
Hostes | Prezantuese | PR
Gjuha
anglisht
Eksperienca
me dhe pa eksperience
GLOBAL FAST FOOD ALBANIA LTD.
Official Franchise of KFC and Pizza Hut AT YUM! Brands
ANNOUNCEMENT
JOB VACANCY
Job position: Host / Hostess
Contract Terms: UNLIMITED
Location: KFC RINAS dhe KFC DURRES
Summary: We are looking for a friendly and welcoming Hostess to join our team at KFC Restaurants in Albania. As a Hostess, you will be the first point of contact for our guests, providing exceptional customer service and creating a positive dining experience
Duties and Responsibilities:
Welcome and greet customers in a friendly and professional manner as they enter the restaurant and bid farewell as they leave.
Take reservations and manage the seating chart.
Ensure the dining area is clean and organized.
Collaborate with the kitchen, middle and front staff to ensure smooth operation and timely service.
Provide information about menu items and promotions.
Handle any guest inquiries, requests, or complaints in a professional and courteous manner.
Uphold KFC's high standards of customer service, ensuring a positive dining experience for all guests.
Assist in managing the seating arrangement to ensure efficient and organized table turnover.
Provide accurate wait time estimates and inform guests of any potential delays.
Monitor the dining area to ensure all guests are receiving attentive service and address any concerns or issues promptly.
Adhere to health and safety regulations and maintain a safe working environment.
Attend training sessions to learn about KFC's menu, procedures, service standards, and company policies.
Key performance metrics:
Customer Satisfaction
Table Turnover Time
Customer Wait Time
Customer Complaints
Upselling and Cross-selling
Compliance with Standards and Procedures
Requirements & Skills needed:
Excellent communication and interpersonal skills.
Ability to work in a fast-paced and dynamic environment.
Strong customer service orientation.
Professional appearance and demeanor.
A positive attitude and willingness to work as part of a team.
A friendly and outgoing personality with a passion for providing exceptional customer service.
Strong organizational and multitasking skills with attention to detail.
Flexibility to work in shifts, including weekends and public holidays.
Proficiency in the Albanian and English language. Knowledge of any other language is an advantage.
Prior experience in a customer service or hospitality role is preferred.
KFC ALBANIA Work Conditions:
KFC ALBANIA offers an attractive benefit package, including a fair remuneration based on merit and performance evaluation.
Application Procedure:
To apply for this position, please submit your CV before 20.08.2024 through the email address: [email protected]
* All applications will be treated with strict confidentiality according to the law No. 9887 set by the Albanian Parliament for the "Protection of Personal Data".
Our Team!
Our iconic global brand is born from the hopes, dreams, ambitions and grit of passionate entrepreneurs. That means YOU.
Will you join us?
Apply