For our offices in Durres
Assist Digital is a Customer Experience Management Company.
We provide end to end services blending human and artificial intelligence to improve our customers business performances.
For our Durres office we are looking for a Multilingual Team Leader for customer operations.
Who are you?
Excellent leadership and interpersonal skillsGood decision making and problem-solving skillsAbility to manage and motivate within a team environmentAbility to prioritize work and workloads across a teamExcellent verbal and written communication skillsExcellent/native knowledge of Italian languageExcellent knowledge of English languageGood knowledge and use of the main MS Office applications (word, excel) and e-mailPreferably related working experience, coming from international business contexts
What are you going to do?
Preside the hall and assist the agentsManage operational briefings and updates on the specific campaignProvide initial training and updating on products, services, and applicationsSuggesting changes to be applied to the operational processes and for the development of the necessary supportsMotivating the team entrusted in achieving excellent performance by encouraging teamworkMonitor and verify the knowledge acquired by individual operatorsMonitor the operational performance of the assigned team (quality and productivity)Reporting and monitoring compliance with contractual SLAs and service KPIs
What do we offer?
A growth path aimed at enhancing your professional experienceStimulating, international work environment with heterogenous teams and the opportunity to expand your knowledgeFull time employment contract
Assist Digital for 2022 received "Best Customer Experience Company" award in Albania.
#CustomerIntimacyAtScale
JOIN US!
Apliko