SAP Junior Support Specialist
Tirane
Tipi
Hybrid working = zyre + remote
Fusha | Profili i punes
Informatike | ProgramimIT | TIK | Informatike Ekonomike
Gjuha
anglishtitalisht
Eksperienca
vetem me eksperience
Are you fluent in Italian and English, with a passion for problem-solving and a drive to kick-start your career in the dynamic world of SAP? We're seeking dedicated individuals to provide top-notch support to our international clients. If you're ready to embark on an exciting journey in SAP, read on!
Key Responsibilities:
Receiving, recording, and tracking requests from international, mostly Italian-speaking clients, that arrive via e-mail and telephone and their adequate registration in ticketing systems in Italian and English
Assessment and resolution of technical problems related to business processes in SAP modules in Italian and English
Contact with other levels of support
Reporting common mistakes and their solutions (writing documentation)
Translating requests and documentation
Working in shifts, where all shifts outside the period 8 am to 8 pm (including the shifts on weekends) are in work from home modality and paid accordingly
Required Qualifications:
An excellent knowledge of spoken and written Italian and English language is mandatory since all job activities are carried out towards foreign clients in the Italian language
A good knowledge of computer usage is necessary
Minimum work experience in interacting with native speakers of Italian language is desirable, and the same experience with native speakers in English is a plus
Previous experience in providing IT technical support is a big plus
Knowledge of any SAP modules, or knowledge of business processes is a big plus
What We Offer:
Training program on the job consisting of basic training of business processes and basic training in SAP, aimed to fully prepare the candidates to work in supporting an SAP environment
A chance to commence a completely new career in SAP, the most commonly used system of solutions aimed at large businesses (since 75% of all global business transactions come in contact or are carried out in full through SAP solutions)
The chance to work in a highly reputable, established international company in SAP, recognized as one of the largest system integrators in the world, in constant interaction with global clients
Opportunities for promotion and career growth and specialization in SAP, within an international business environment for the most successful candidates/employees
Great colleagues, open informal, and fun atmosphere
A chance to be part of a highly professional international environment
Opportunity to learn from experienced colleagues, including internal knowledge-sharing sessions
Hybrid model of work. Employees can choose whether they will work from the office or at home
Private health insurance
FitPass
Possibility to learn 7 different languages using our E-learning platform
Team building, conferences, and events
How to Apply:
Please send your updated CV (in English language) with the following information:
The level of knowledge of Italian and English languages as well as information on how the knowledge of both languages was acquired
Please state your relevant work experience in the field of customer support
Please fill in this form: https://forms.office.com/Pages/Resp....1ST0hWVlZPTy4u
We're excited to meet you - best of luck!
Apply
Engineering Albania
[email protected] | https://www.eng.it/
Tirane
Tipi
Hybrid working = zyre + remote
Fusha | Profili i punes
Informatike | ProgramimIT | TIK | Informatike Ekonomike
Gjuha
anglishtitalisht
Eksperienca
vetem me eksperience
Are you fluent in Italian and English, with a passion for problem-solving and a drive to kick-start your career in the dynamic world of SAP? We're seeking dedicated individuals to provide top-notch support to our international clients. If you're ready to embark on an exciting journey in SAP, read on!
Key Responsibilities:
Receiving, recording, and tracking requests from international, mostly Italian-speaking clients, that arrive via e-mail and telephone and their adequate registration in ticketing systems in Italian and English
Assessment and resolution of technical problems related to business processes in SAP modules in Italian and English
Contact with other levels of support
Reporting common mistakes and their solutions (writing documentation)
Translating requests and documentation
Working in shifts, where all shifts outside the period 8 am to 8 pm (including the shifts on weekends) are in work from home modality and paid accordingly
Required Qualifications:
An excellent knowledge of spoken and written Italian and English language is mandatory since all job activities are carried out towards foreign clients in the Italian language
A good knowledge of computer usage is necessary
Minimum work experience in interacting with native speakers of Italian language is desirable, and the same experience with native speakers in English is a plus
Previous experience in providing IT technical support is a big plus
Knowledge of any SAP modules, or knowledge of business processes is a big plus
What We Offer:
Training program on the job consisting of basic training of business processes and basic training in SAP, aimed to fully prepare the candidates to work in supporting an SAP environment
A chance to commence a completely new career in SAP, the most commonly used system of solutions aimed at large businesses (since 75% of all global business transactions come in contact or are carried out in full through SAP solutions)
The chance to work in a highly reputable, established international company in SAP, recognized as one of the largest system integrators in the world, in constant interaction with global clients
Opportunities for promotion and career growth and specialization in SAP, within an international business environment for the most successful candidates/employees
Great colleagues, open informal, and fun atmosphere
A chance to be part of a highly professional international environment
Opportunity to learn from experienced colleagues, including internal knowledge-sharing sessions
Hybrid model of work. Employees can choose whether they will work from the office or at home
Private health insurance
FitPass
Possibility to learn 7 different languages using our E-learning platform
Team building, conferences, and events
How to Apply:
Please send your updated CV (in English language) with the following information:
The level of knowledge of Italian and English languages as well as information on how the knowledge of both languages was acquired
Please state your relevant work experience in the field of customer support
Please fill in this form: https://forms.office.com/Pages/Resp....1ST0hWVlZPTy4u
We're excited to meet you - best of luck!
Apply
Engineering Albania
[email protected] | https://www.eng.it/