EPPC Albania
, on behalf of its client,
an indoor entertainment and activity centre for children and adults
, is currently recruiting a
General Manager
.
The General Manager will oversee the centre’s day-to-day operations and lead a team of approximately 50 employees through the relevant managers, supervisors and Crew Leaders. The role combines operational coordination, people management and customer service, requiring a visible on-site presence and regular interaction with both employees and customers.
Essential Responsibilities:
Manage the daily operation of the centre, ensuring that all service areas are well coordinated and operate effectively throughout the day;
Supervise and support managers, supervisors and operational staff, promoting cooperation, responsibility and a positive working environment;
Coordinate the different operational areas, including reception, activities, cleaning, customer service, bar and restaurant;
Maintain a visible presence within the centre and support the team in resolving day-to-day operational issues;
Monitor customer service and handle escalated complaints or sensitive situations;
Ensure that safety procedures, internal rules and operating standards are followed by employees and customers;
Identify staffing needs and work with HR throughout recruitment, onboarding and performance management processes;
Review customer feedback and operational observations and propose practical improvements;
Identify opportunities to improve and expand the centre’s range of services and packages, prepare relevant proposals for the Directors’ approval, and coordinate the implementation of agreed initiatives;
Provide regular updates to the Directors regarding operations, staffing, customer feedback and relevant issues.
Requirements for this position are:
University degree in
Business Administration, Hospitality Management, Finance
, or a related field;
Previous
experience in a management role
within a customer facing and operationally business;
Experience in
hospitality
,
leisure
,
entertainment
or another multi-service environment would be an advantage;
Initiative and the ability to develop proposals for new services, packages and activities, and coordinate their implementation;
Strong
people management skills
and the ability to motivate and support employees;
A social, approachable and confident communication style;
Ability to manage demanding customers and resolve complaints calmly and professionally;
Practical organizational and problem-solving skills.
How to apply:
To apply for this opportunity, please submit your CV through the following link:
You will be contacted by EPPC, only if your CV will be qualified.
, on behalf of its client,
an indoor entertainment and activity centre for children and adults
, is currently recruiting a
General Manager
.
The General Manager will oversee the centre’s day-to-day operations and lead a team of approximately 50 employees through the relevant managers, supervisors and Crew Leaders. The role combines operational coordination, people management and customer service, requiring a visible on-site presence and regular interaction with both employees and customers.
Essential Responsibilities:
Manage the daily operation of the centre, ensuring that all service areas are well coordinated and operate effectively throughout the day;
Supervise and support managers, supervisors and operational staff, promoting cooperation, responsibility and a positive working environment;
Coordinate the different operational areas, including reception, activities, cleaning, customer service, bar and restaurant;
Maintain a visible presence within the centre and support the team in resolving day-to-day operational issues;
Monitor customer service and handle escalated complaints or sensitive situations;
Ensure that safety procedures, internal rules and operating standards are followed by employees and customers;
Identify staffing needs and work with HR throughout recruitment, onboarding and performance management processes;
Review customer feedback and operational observations and propose practical improvements;
Identify opportunities to improve and expand the centre’s range of services and packages, prepare relevant proposals for the Directors’ approval, and coordinate the implementation of agreed initiatives;
Provide regular updates to the Directors regarding operations, staffing, customer feedback and relevant issues.
Requirements for this position are:
University degree in
Business Administration, Hospitality Management, Finance
, or a related field;
Previous
experience in a management role
within a customer facing and operationally business;
Experience in
hospitality
,
leisure
,
entertainment
or another multi-service environment would be an advantage;
Initiative and the ability to develop proposals for new services, packages and activities, and coordinate their implementation;
Strong
people management skills
and the ability to motivate and support employees;
A social, approachable and confident communication style;
Ability to manage demanding customers and resolve complaints calmly and professionally;
Practical organizational and problem-solving skills.
How to apply:
To apply for this opportunity, please submit your CV through the following link:
You will be contacted by EPPC, only if your CV will be qualified.