Help Desk Representative
JOB DESCRIPTION
Role Title:Help Desk RepresentativeDepartment:Field MaintenanceReports to (role title):Project Manager
Role Purpose:Support Customer on direct contact channels & Email. Provide superior experience by resolving customer issues and deliver brand promise.
Key Accountabilities:
Strong communication, both written and verbal
Great active listening skills
Exceptional interpersonal and rapport building skills.
Strong time management and organizational skills
Adaptability and flexibility
Comfortable working in fast-paced environments
Troubleshooting skills, good knowledge of MS Office and Dynamics 365
Computer literacy
Identifying, escalating priority issues and reporting to the high-level management.
Expertise in the customer service area and technical support
Knowledge / Skills / Experience required: (Include Professional / Technical and Personal Attributes)
Bachelor’s degree
1 year experience preferable in similar areas of customer support
Technology literate, great communication skills, multitasking, flexible, team player
Key Metrics & Relationships:First Response Time.
Customer Satisfaction Score.
Resolution Rate.
First Contact Resolution Rate.
Customer Retention Rate.
Ticket Volume by Channel.
Critical management
Relationships:
Project Manager, Team Leader, Technician.
Apply
WhatsApp
[email protected] | 0686002623
JOB DESCRIPTION
Role Title:Help Desk RepresentativeDepartment:Field MaintenanceReports to (role title):Project Manager
Role Purpose:Support Customer on direct contact channels & Email. Provide superior experience by resolving customer issues and deliver brand promise.
Key Accountabilities:
Strong communication, both written and verbal
Great active listening skills
Exceptional interpersonal and rapport building skills.
Strong time management and organizational skills
Adaptability and flexibility
Comfortable working in fast-paced environments
Troubleshooting skills, good knowledge of MS Office and Dynamics 365
Computer literacy
Identifying, escalating priority issues and reporting to the high-level management.
Expertise in the customer service area and technical support
Knowledge / Skills / Experience required: (Include Professional / Technical and Personal Attributes)
Bachelor’s degree
1 year experience preferable in similar areas of customer support
Technology literate, great communication skills, multitasking, flexible, team player
Key Metrics & Relationships:First Response Time.
Customer Satisfaction Score.
Resolution Rate.
First Contact Resolution Rate.
Customer Retention Rate.
Ticket Volume by Channel.
Critical management
Relationships:
Project Manager, Team Leader, Technician.
Apply
[email protected] | 0686002623