Full Remote Customer Support Specialist – Welsh Speaking
View attachment 3344973
COMMERCEY
(
) is looking for a motivated and capable
Welsh Speaking Customer Support Specialist
to join our fast-growing company and become part of an international team working in a dynamic and stimulating environment.
This is a
fully remote
position, working
Monday to Friday, 9:00 AM – 6:00 PM
.
The selected candidate will provide professional customer support by responding to inquiries, assisting with requests, and ensuring an excellent customer experience across our support channels.
Comprehensive onboarding and continuous training will be provided throughout your employment. The training covers the company's systems, customer support tools, services, and operational processes, ensuring you develop all the skills required to succeed in the role and grow professionally within the company.
Key Responsibilities
Customer Support
Provide professional, friendly, and efficient customer support
in Welsh
via email, helpdesk, and telephone.
Customer Assistance
Assist customers by resolving issues, answering questions, and providing accurate information about the company's products and services.
Case Management
Handle customer requests efficiently and escalate complex cases to the appropriate internal departments when required.
Customer Communication
Maintain clear, professional, respectful, and solution-oriented communication to ensure high customer satisfaction.
Essential Requirements
Native or fluent Welsh (spoken and written) – Mandatory
Good English (spoken and written) for
internal communication, training, and operational purposes
Excellent communication and interpersonal skills
Good telephone communication skills
Customer-focused attitude with empathy and patience
Ability to work independently in a remote environment
Reliable, proactive, and positive personality
Ability to work under pressure and manage multiple tasks effectively
Experience
Previous experience in customer support, customer service, call center, or other client-facing roles is preferred
Experience with helpdesk platforms, CRM systems, or email support tools is considered an advantage
What We Offer
Fully remote working environment
Opportunity to work within a professional and international team
Continuous training and professional development
Career growth opportunities within a fast-growing company
For more information about our company, please visit:
Commercey:
PMable:
Availability to start:
As soon as possible.
Important Language Requirement
This position is exclusively for candidates who are fluent in the Welsh language. Applications from candidates who speak only English will not be considered. English is required only for internal communication, training, and operational purposes. The primary language used to support customers is Welsh.
Please send your CV to:
[email protected]
Phone:
+355 68 80 00 815
View attachment 3344973
COMMERCEY
(
) is looking for a motivated and capable
Welsh Speaking Customer Support Specialist
to join our fast-growing company and become part of an international team working in a dynamic and stimulating environment.
This is a
fully remote
position, working
Monday to Friday, 9:00 AM – 6:00 PM
.
The selected candidate will provide professional customer support by responding to inquiries, assisting with requests, and ensuring an excellent customer experience across our support channels.
Comprehensive onboarding and continuous training will be provided throughout your employment. The training covers the company's systems, customer support tools, services, and operational processes, ensuring you develop all the skills required to succeed in the role and grow professionally within the company.
Key Responsibilities
Customer Support
Provide professional, friendly, and efficient customer support
in Welsh
via email, helpdesk, and telephone.
Customer Assistance
Assist customers by resolving issues, answering questions, and providing accurate information about the company's products and services.
Case Management
Handle customer requests efficiently and escalate complex cases to the appropriate internal departments when required.
Customer Communication
Maintain clear, professional, respectful, and solution-oriented communication to ensure high customer satisfaction.
Essential Requirements
Native or fluent Welsh (spoken and written) – Mandatory
Good English (spoken and written) for
internal communication, training, and operational purposes
Excellent communication and interpersonal skills
Good telephone communication skills
Customer-focused attitude with empathy and patience
Ability to work independently in a remote environment
Reliable, proactive, and positive personality
Ability to work under pressure and manage multiple tasks effectively
Experience
Previous experience in customer support, customer service, call center, or other client-facing roles is preferred
Experience with helpdesk platforms, CRM systems, or email support tools is considered an advantage
What We Offer
Fully remote working environment
Opportunity to work within a professional and international team
Continuous training and professional development
Career growth opportunities within a fast-growing company
For more information about our company, please visit:
Commercey:
PMable:
Availability to start:
As soon as possible.
Important Language Requirement
This position is exclusively for candidates who are fluent in the Welsh language. Applications from candidates who speak only English will not be considered. English is required only for internal communication, training, and operational purposes. The primary language used to support customers is Welsh.
Please send your CV to:
[email protected]
Phone:
+355 68 80 00 815