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Wireless and Onsite Support Specialist
Purpose of Position
Provide service solution to customers through different technologies and offer continuous support to keep high network performance. Planning, monitoring, troubleshooting of respective networks/platforms.
This position should cover the following duties (but not limited to): Installation, de-installation, configuration, troubleshooting and customer support for different technologies like: PTMP technology, PTP links, Satellite connections, Wi FI APs, Fiber Optic, ADSL/VDSL/IPTV/GPON, etc.
Main Task
Developing, installing, configuring, and maintaining wireless network, network managementUse tools to evaluate, test and tweak wireless products, such as routers, switches, hubs, bridges, virtual private networks (VPNs), and network amplifiers..Collaborate with different teams to ensure the optimized performance of VoIP, IPTV and other wireless telecommunication devices.Collaborate with Help Desk team to evaluate complaints, troubleshoot & resolve issues quickly and efficiently (to minimize onsite support)Monitor overall network performance to decide if changes need to be made.Testing and proposals of new equipment, technologies.Work reports, process and respond in time emails, tickets and other tasks.Responsible for KPI-s and SLA of respective network/technologyPlan and request in advance installation materials and respective equipment.
Skills
Ability to assess, plan and develop for several operations in wireless network.Ability to understand the client and company's needs, performing installations and upgrades, configuring wireless equipment, conducting assessments and inspections, troubleshooting problems and performing corrective measures and adjustments as necessary.Strong critical thinking, problem solving, and prioritization skills.Network certifications (CCNA, MTCNA etc.).Good communication and professional representation of the company. Standby duty and willingness to travel.
Experience
At least 2 years of previous experience in a similar field;
Education
University Degree in Electronic Engineering, Telecommunication or similar fields;
Job Detail | ONE
Deadline of application is 17th November 2023.
We will be glad to interview all candidates selected from the CV screening.
HR GROUP