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    Customer Care Coordinator

    Customer Care Coordinator, Tirane

    Description:
    This position serves as the single point of contact for residential homeowners during the transfer of household goods from origin to destination.
    As the liaison between the Sales Consultant, Operations and Customer, the coordinator coordinates all aspects of the residential move to ensure high quality service delivery.
    The Customer Care Coordinator ensures all relocation activities are performed in accordance with contractual and industry guidelines.
    Working days 14:00 - 22:30 (Monday - Friday)

    Responsibilities:

    Obtain and maintain all necessary information data to ensure an efficient and timely relocation for the customer
    Alert appropriate parties to any changes, modifications to schedule, etc.
    Ensure file content is complete and accurate
    Provide education and information to customers as needed relative to their move process
    Communicate directly with the customer to schedule and confirm appointment times, delivery and start times for all assigned jobs/service activities within the system
    Daily Tasks:

    Answer incoming calls
    Monitor voicemails and return calls within the same day
    Monitor emails and reply within the same day
    Monitor new moves booked and assigned to you
    Coordinate and schedule services if applicable such as third-party specialty services, auto carrier, additional pack or load dates, etc.
    Pre-confirmation calls/emails to customer prior to start of services
    Check on calls during services to customers
    Handle all other inquiries or concerns as they arise, assist in collecting charges, claims process, etc.
    New Move Tasks:

    Review, correct, update move file once booked
    Contact the customer via Jarvis by sending a Service Confirmation Email
    Call customer at that point if necessary
    Set up additional services for third party, packing, loading as needed
    File and upload documents in JIM
    Update appropriate parties with information as needed such as operations, sales, customer, customer care team, etc.
    Benefits:

    Highly competitive salary
    Concrete opportunities for professional growth
    Great place to work because of the American-Albanian company partnership
    Candidates with the required qualifications can apply through email: [email protected]
    Only short-listed candidates will be contacted.

     




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    Last edited: Tuesday at 15:21




    GSL Enterprise Support
    Kompleksi Kika 2, Godina Raiffeisen.
    [email protected]
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