For our offices in Tirana
Assist Digital is a Customer Experience Management Company. We provide end to end services blending human and artificial intelligence to improve our customer’s business performances.
For our Tirana office we are looking for a Multilingual Team Leader for customer operations.
Who are you?
Excellent leadership and interpersonal skills
Good decision making and problem-solving skills
Ability to manage and motivate within a team environment
Ability to prioritize work and workloads across a team
Excellent verbal and written communication skills
Excellent/native knowledge of Italian language
Excellent knowledge of English language
Good knowledge and use of the main MS Office applications (word, excel) and e-mail
Preferably related working experience, coming from international business contexts
What are you going to do?
Preside the hall and assist the agents
Manage operational briefings and updates on the specific campaign
Provide initial training and updating on products, services, and applications
Suggesting changes to be applied to the operational processes and for the development of the necessary supports
Motivating the team entrusted in achieving excellent performance by encouraging teamwork
Monitor and verify the knowledge acquired by individual operators
Monitor the operational performance of the assigned team (quality and productivity)
Reporting and monitoring compliance with contractual SLAs and service KPIs
What do we offer?
A growth path aimed at enhancing your professional experience
Stimulating, international work environment with heterogenous teams and the opportunity to expand your knowledge
Full time employment contract
Assist Digital for 2022 received "Best Customer Experience Company" award in Albania.
#CustomerIntimacyAtScale
JOIN US!
Assist Digital is a Customer Experience Management Company. We provide end to end services blending human and artificial intelligence to improve our customer’s business performances.
For our Tirana office we are looking for a Multilingual Team Leader for customer operations.
Who are you?
Excellent leadership and interpersonal skills
Good decision making and problem-solving skills
Ability to manage and motivate within a team environment
Ability to prioritize work and workloads across a team
Excellent verbal and written communication skills
Excellent/native knowledge of Italian language
Excellent knowledge of English language
Good knowledge and use of the main MS Office applications (word, excel) and e-mail
Preferably related working experience, coming from international business contexts
What are you going to do?
Preside the hall and assist the agents
Manage operational briefings and updates on the specific campaign
Provide initial training and updating on products, services, and applications
Suggesting changes to be applied to the operational processes and for the development of the necessary supports
Motivating the team entrusted in achieving excellent performance by encouraging teamwork
Monitor and verify the knowledge acquired by individual operators
Monitor the operational performance of the assigned team (quality and productivity)
Reporting and monitoring compliance with contractual SLAs and service KPIs
What do we offer?
A growth path aimed at enhancing your professional experience
Stimulating, international work environment with heterogenous teams and the opportunity to expand your knowledge
Full time employment contract
Assist Digital for 2022 received "Best Customer Experience Company" award in Albania.
#CustomerIntimacyAtScale
JOIN US!