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    We are currently looking for Customer Service Agents in TURKISH.

    Shteti
    Shqiperi


    Qyteti
    Tirane


    Nr. Njesia - Zona me e afert?
    2 Piramida / ETC / TVSH / Stadiumi


    Tipi
    me orar te plote


    Fusha/Profili i punes
    Sherbim Klienti


    Gjuhe
    turqisht




    About Concentrix + Webhelp.
    Hi, we’re a leading global provider of customer experience (CX) solutions and technology. We create game-changing customer journeys for some of the world’s best brands, and the ones that are changing the world as we know it. Every day, we Design, Build and Run CX that helps brands grow across the world and into the future. Whether it’s a specific solution or the whole end-to-end journey — we’ve got it covered. We’re the strategic thinkers who design brand-defining experiences. The tech geeks who build smarter solutions. And the operational experts who run it all and make it work seamlessly. Across 70+ countries and six continents, we provide services across key industry verticals including technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector. Concentrix Corporation (NASDAQ: CNXC) operating under the trade name Concentrix + Webhelp - Location: virtually everywhere - visit concentrix.com to learn more.

    Success is waking up happy to do a job you love. Looking for that job?
    Join our new team of game-changers in Tirana!

    We’re currently looking for Customer Service Agents in TURKISH.

    The ideal candidate will be able to:



    Taking inbound contacts, by phone, chat or email from customers to resolve any issues or complaints
    Ability to stay focused and organized to correctly handle customer’s request in a timely manner
    Occasionally taking outbound calls to resolve cases and check whether customer’s issue is correctly resolved
    Constantly report new issues and proactively liaising with team leaders and peers to optimize the overall
    experience of the customers
    Responsible for maintaining a high level of professionalism with clients and working to establish a positive
    relationship with every caller
    Must be able to use CRM tools and related software to handle any contact


    Key competencies and qualifications:



    Customer focus, empathy and attention to details are core competencies
    Fast typer, minimum 40 WPM
    Ability to handle stressful situations and contacts
    Ideally you have previous experience in a customer facing role or a contact center
    Able to work fast and effectively
    Willing to cooperate with team leaders and colleagues in order to improve customer satisfaction
    Strong problem solving skills, make the right call and access existing processes to quickly resolve customer’s issues
    Team player who shares information and best practices with his collegues and superiors
    Minimum requirements – High School Diploma


    Be part of one of the biggest companies in global outsourcing. Join a dynamic young and fun work environment with dedicated relax area and flat hierarchy with great opportunities to develop your skills. Webhelp is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity.

    TO APPLY, SEND YOUR CV TO [email protected] .




     




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