Customer Care Coordinator (Non-Call Center Role)
Tirane
Nr. Njesia - Zona me e afert?
5 Komuna Parisit | Kristal Center
Tipi
me orar te ploteturni II
Fusha | Profili i punes
Sherbim Klienti
Gjuha
anglisht
Overview:As the Customer Care Coordinator, you’ll oversee seamless moves for transferees. Responsibilities include communication management, appointment scheduling, service coordination, and compliance.
Working Hours: 14:00-23:00
Qualifications:
High school diploma or equivalent; additional education or certifications in sales or customer service is a plus.
Proven experience in customer service or a related field.
Strong verbal and written communication skills.
Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
Proficiency in CRM tools, Microsoft Office Suite, and scheduling software.
A proactive and results-driven mindset with excellent negotiation skills.
English Level C1
Responsibilities:
Act as the primary support for residential relocation operations.
Coordinate all aspects of moves for timely, high-quality service.
Liaise between Sales, Operations, and Customers for smooth transitions.
Obtain and maintain necessary information for efficient processes.
Ensure compliance with contractual and industry guidelines.
Educate and inform customers about relocation process.
Daily and New Move Tasks:
Manage communication channels (emails, voicemails).
Schedule appointments and confirmations.
Coordinate third-party services and additional needs.
Conduct pre-confirmation calls and emails.
Address inquiries, concerns, and payments.
Review, update, and maintain move files.
Communicate with customers via email and phone.
Arrange additional services as required.
Document and update relevant parties on progress.
Benefits:
Highly competitive salary
Concrete opportunities for professional growth
Great place to work because of the American-Albanian company partnership.
Please, if you feel a fit send your CV via e-mail:[email protected]
Apply
GSL Enterprise Support
Kompleksi Kika 2, Godina Raiffeisen.
[email protected]
Tirane
Nr. Njesia - Zona me e afert?
5 Komuna Parisit | Kristal Center
Tipi
me orar te ploteturni II
Fusha | Profili i punes
Sherbim Klienti
Gjuha
anglisht
Overview:As the Customer Care Coordinator, you’ll oversee seamless moves for transferees. Responsibilities include communication management, appointment scheduling, service coordination, and compliance.
Working Hours: 14:00-23:00
Qualifications:
High school diploma or equivalent; additional education or certifications in sales or customer service is a plus.
Proven experience in customer service or a related field.
Strong verbal and written communication skills.
Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
Proficiency in CRM tools, Microsoft Office Suite, and scheduling software.
A proactive and results-driven mindset with excellent negotiation skills.
English Level C1
Responsibilities:
Act as the primary support for residential relocation operations.
Coordinate all aspects of moves for timely, high-quality service.
Liaise between Sales, Operations, and Customers for smooth transitions.
Obtain and maintain necessary information for efficient processes.
Ensure compliance with contractual and industry guidelines.
Educate and inform customers about relocation process.
Daily and New Move Tasks:
Manage communication channels (emails, voicemails).
Schedule appointments and confirmations.
Coordinate third-party services and additional needs.
Conduct pre-confirmation calls and emails.
Address inquiries, concerns, and payments.
Review, update, and maintain move files.
Communicate with customers via email and phone.
Arrange additional services as required.
Document and update relevant parties on progress.
Benefits:
Highly competitive salary
Concrete opportunities for professional growth
Great place to work because of the American-Albanian company partnership.
Please, if you feel a fit send your CV via e-mail:[email protected]
Apply
GSL Enterprise Support
Kompleksi Kika 2, Godina Raiffeisen.
[email protected]