Tirane, kerkohet IT Monitoring Team - Service Management Department
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IT Monitoring Team - Service Management Department
Team Overview:
The IT Monitoring Team is a 24/7 monitoring team responsible for proactively monitoring critical Service and Applications. The team will be responsible to ensure optimal performance, availability and business continuity playing a vital role by observing systems, responding to alarms, escalating and coordinating with other IT Colleagues.
Key Responsibilities:
Monitoring Multiple Systems and applications: BKT Online Channels, ATM Services Monitoring, Network Infrastructure Monitoring, Server Performance Monitoring(CPU, memory, disk space)
Respond Promptly to System alerts, faults or emergency situations escalating accordingly.
Coordinate and communicate with other team member to address operational issues
Maintain logs, record of incidents, system performance issue and action /intervention taken
Perform routine checks over monitoring platforms
Follow standard working procedures and safety protocols.
Ensure accurate shift handovers and update upcoming colleagues on any ongoing issue
Support troubleshooting and assist Service Management Team as needed.
Qualifications and Skills :
Bachelor's degree in Computer Science, Information Technology or a related field is preferred
Previous experience in a similar Monitoring Environment is advantageous.
Strong Computer skills, including monitoring and reporting tools
Excellent attention to details and situational awareness
Good Communication and teamwork skills
Ability to work in high-pressure 24/7 environment
Knowledge of English is essential.
Certification ( a plus) CompTIA network +, ITIL Foundation, AWS cloud or similar,
Working Conditions :
This role requires working on shifts (including weekends, and public holidays) to ensure Business Continuity and proactivity.
Collaborate with remote and onsite IT teams.
Working in a secure or restricted environment and Office Location may be BKT HO2 Mjull Bathore or Data Center Kashar
Interested candidates are encouraged to apply until 15.06.2025 via https://careers.bkt.com.al/job/Tiran...ent/821636102/
All applications will be treated with the highest confidentiality. Only candidates that meet our criteria will be notified.
Banka Kombëtare Tregtare,
Bul."ZhanD'Ark" - Tiranë
Tel. 281-554 | Fax.250956
website: www.bkt.com.al
Instagram: bkt_banka kombetare
Facebook: Banka Kombetare Tregtare
Tirane
Tipi
me orar te plote
IT Monitoring Team - Service Management Department
Team Overview:
The IT Monitoring Team is a 24/7 monitoring team responsible for proactively monitoring critical Service and Applications. The team will be responsible to ensure optimal performance, availability and business continuity playing a vital role by observing systems, responding to alarms, escalating and coordinating with other IT Colleagues.
Key Responsibilities:
Monitoring Multiple Systems and applications: BKT Online Channels, ATM Services Monitoring, Network Infrastructure Monitoring, Server Performance Monitoring(CPU, memory, disk space)
Respond Promptly to System alerts, faults or emergency situations escalating accordingly.
Coordinate and communicate with other team member to address operational issues
Maintain logs, record of incidents, system performance issue and action /intervention taken
Perform routine checks over monitoring platforms
Follow standard working procedures and safety protocols.
Ensure accurate shift handovers and update upcoming colleagues on any ongoing issue
Support troubleshooting and assist Service Management Team as needed.
Qualifications and Skills :
Bachelor's degree in Computer Science, Information Technology or a related field is preferred
Previous experience in a similar Monitoring Environment is advantageous.
Strong Computer skills, including monitoring and reporting tools
Excellent attention to details and situational awareness
Good Communication and teamwork skills
Ability to work in high-pressure 24/7 environment
Knowledge of English is essential.
Certification ( a plus) CompTIA network +, ITIL Foundation, AWS cloud or similar,
Working Conditions :
This role requires working on shifts (including weekends, and public holidays) to ensure Business Continuity and proactivity.
Collaborate with remote and onsite IT teams.
Working in a secure or restricted environment and Office Location may be BKT HO2 Mjull Bathore or Data Center Kashar
Interested candidates are encouraged to apply until 15.06.2025 via https://careers.bkt.com.al/job/Tiran...ent/821636102/
All applications will be treated with the highest confidentiality. Only candidates that meet our criteria will be notified.
Banka Kombëtare Tregtare,
Bul."ZhanD'Ark" - Tiranë
Tel. 281-554 | Fax.250956
website: www.bkt.com.al
Instagram: bkt_banka kombetare
Facebook: Banka Kombetare Tregtare