Shqiperi, kerkohet
Shqiperi
TELEPERFORMANCE ALBANIA worldwide leader in the contact center services, present in Albania with two sites Tirana and Durres is looking for candidates for the following position:
German Project- 1 Trainer
Main responsabilities:
Getting people ready to perform - as a Trainer you will support Operations in developing the knowledge and skills to deliver in their job.
A varied role to include the preparation and delivery of effective Training whilst also following up and reporting on the learning you have transferred.
Delivery
Prepare people, location and facilities for Training Delivery
Deliver Training to transfer learning
Adapt approach to suit the group and individuals
Design
Complete Training Needs Analysis to confirm the Training is applicable
Design Training content with the Learners needs in mind
Outcomes
Evaluate Training to check effectiveness
Report on Training to summarize evaluation
Take ownership of the attendees learning by following up
Communication
Keep stakeholders informed and updated on Training
Stay closely involved with operations
Requirements:
Bachelors degree
Agent experience in a call center environment
Product knowledge
Usage of MS Office
Use of CCMS
Communication Skill (Oral and Written)
Creativity
Decision making
Flexibility
Initiative
Interpersonal skills
Innovative
Job motivation
Judgement
Planning and organization
Presentation and public speaking
Stress tolerance
Team building/team work
If you are interested, then apply sending your CV via email at:
[email protected]
(Please specify the position you are applying for)
Apply
Fraud Warning: Teleperformance hiring managers only use @Teleperformance.com email addresses to contact you.
If you receive emails from Teleperformance hiring managers from any other addresses or personal email accounts,
please contact us at [email protected]
Shqiperi
TELEPERFORMANCE ALBANIA worldwide leader in the contact center services, present in Albania with two sites Tirana and Durres is looking for candidates for the following position:
German Project- 1 Trainer
Main responsabilities:
Getting people ready to perform - as a Trainer you will support Operations in developing the knowledge and skills to deliver in their job.
A varied role to include the preparation and delivery of effective Training whilst also following up and reporting on the learning you have transferred.
Delivery
Prepare people, location and facilities for Training Delivery
Deliver Training to transfer learning
Adapt approach to suit the group and individuals
Design
Complete Training Needs Analysis to confirm the Training is applicable
Design Training content with the Learners needs in mind
Outcomes
Evaluate Training to check effectiveness
Report on Training to summarize evaluation
Take ownership of the attendees learning by following up
Communication
Keep stakeholders informed and updated on Training
Stay closely involved with operations
Requirements:
Bachelors degree
Agent experience in a call center environment
Product knowledge
Usage of MS Office
Use of CCMS
Communication Skill (Oral and Written)
Creativity
Decision making
Flexibility
Initiative
Interpersonal skills
Innovative
Job motivation
Judgement
Planning and organization
Presentation and public speaking
Stress tolerance
Team building/team work
If you are interested, then apply sending your CV via email at:
[email protected]
(Please specify the position you are applying for)
Apply
Fraud Warning: Teleperformance hiring managers only use @Teleperformance.com email addresses to contact you.
If you receive emails from Teleperformance hiring managers from any other addresses or personal email accounts,
please contact us at [email protected]