Customer Support Agent Compliance
Tirane
Tipi
me orar te plote
Fusha | Profili i punes
Sherbim Klienti
Gjuha
anglisht
Eksperienca
vetem me eksperience
About the Company:
At Prime Partners, we specialize in compliance consulting for the FinTech sector’s online payments market. We deliver tailored solutions by aligning with our clients' business goals and ambitions. With a strong emphasis on People and Strategy, we leverage our international experience to foster business growth. As a comprehensive partner for payment and financial services, we excel in payments and fintech recruitment, alongside providing effective payment solutions.
We serve a diverse clientele, including FinTech companies, eCommerce platforms, Big Tech, and traditional players such as Payment Service Providers (PSP), Alternative Payment Methods (APM), Acquirers, Schemes, and Issuers. Our commitment spans Europe, North America, and Asia, rooted in strong client relationships, technical expertise, and personalized service.
About the Role
A Customer Support Agent serves as a crucial link between the customer and the organization, ensuring the company's operations run smoothly and effectively. The primary focus of this role is on internal systems and controls, helping the organization detect, monitor, and report risks, including money laundering, to the relevant authorities. The main responsibility is to ensure the organization is not exposed to criminal risks and does not inadvertently facilitate financial crimes.
Responsibilities:
Assisting in identifying potential risks that may hinder the reputation, safety, security, and financial prosperity of the company.
Reviewing KYC documents for incoming transactions.
Monitoring the day-to-day activities of the group/customers to spot compliance-related issues.
Drafting and implementing compliance documentation (policies, programs, etc.).
Ensuring compliance with current AML regulations and other relevant legislation (e.g., prevention of money laundering and funding of terrorism act).
Maintaining workflow for refunds, chargebacks, wire transfers, communication with different internal departments, and managing finance-related compliance processes.
Developing and maintaining a risk assessment framework for products and services, clients and customers, and other relevant issues.
Briefing and reporting to senior management on matters relating to internal compliance policies and procedures.
Qualification Requirements:
Experience as a customer support agent.
Strong working skills with spreadsheets, databases, CRM.
Good knowledge of the English language.
Ability to handle sensitive and confidential situations.
Great interpersonal, presentation, and communication skills.
Excellent communication and problem-solving abilities.
Commitment and dedication.
Strong analytical skills for information and process analysis.
Commitment to ethical behavior with a willingness to adhere to all company policies and current legislation.
Excellent verbal and written communication skills in English are a MUST!
Working Days and Hours:
Monday to Friday, 13:00 – 20:30.
You will be working alongside driven professionals in the industry, with a great young team of experts.
If you believe you are the right fit for Prime Partners and possess the necessary skills to excel in this role, send your CV and salary expectations to [email protected], and please insert "Customer Support Agent Compliance" as the email subject. Please note that only CVs in English will be considered
Apply
Tirane
Tipi
me orar te plote
Fusha | Profili i punes
Sherbim Klienti
Gjuha
anglisht
Eksperienca
vetem me eksperience
About the Company:
At Prime Partners, we specialize in compliance consulting for the FinTech sector’s online payments market. We deliver tailored solutions by aligning with our clients' business goals and ambitions. With a strong emphasis on People and Strategy, we leverage our international experience to foster business growth. As a comprehensive partner for payment and financial services, we excel in payments and fintech recruitment, alongside providing effective payment solutions.
We serve a diverse clientele, including FinTech companies, eCommerce platforms, Big Tech, and traditional players such as Payment Service Providers (PSP), Alternative Payment Methods (APM), Acquirers, Schemes, and Issuers. Our commitment spans Europe, North America, and Asia, rooted in strong client relationships, technical expertise, and personalized service.
About the Role
A Customer Support Agent serves as a crucial link between the customer and the organization, ensuring the company's operations run smoothly and effectively. The primary focus of this role is on internal systems and controls, helping the organization detect, monitor, and report risks, including money laundering, to the relevant authorities. The main responsibility is to ensure the organization is not exposed to criminal risks and does not inadvertently facilitate financial crimes.
Responsibilities:
Assisting in identifying potential risks that may hinder the reputation, safety, security, and financial prosperity of the company.
Reviewing KYC documents for incoming transactions.
Monitoring the day-to-day activities of the group/customers to spot compliance-related issues.
Drafting and implementing compliance documentation (policies, programs, etc.).
Ensuring compliance with current AML regulations and other relevant legislation (e.g., prevention of money laundering and funding of terrorism act).
Maintaining workflow for refunds, chargebacks, wire transfers, communication with different internal departments, and managing finance-related compliance processes.
Developing and maintaining a risk assessment framework for products and services, clients and customers, and other relevant issues.
Briefing and reporting to senior management on matters relating to internal compliance policies and procedures.
Qualification Requirements:
Experience as a customer support agent.
Strong working skills with spreadsheets, databases, CRM.
Good knowledge of the English language.
Ability to handle sensitive and confidential situations.
Great interpersonal, presentation, and communication skills.
Excellent communication and problem-solving abilities.
Commitment and dedication.
Strong analytical skills for information and process analysis.
Commitment to ethical behavior with a willingness to adhere to all company policies and current legislation.
Excellent verbal and written communication skills in English are a MUST!
Working Days and Hours:
Monday to Friday, 13:00 – 20:30.
You will be working alongside driven professionals in the industry, with a great young team of experts.
If you believe you are the right fit for Prime Partners and possess the necessary skills to excel in this role, send your CV and salary expectations to [email protected], and please insert "Customer Support Agent Compliance" as the email subject. Please note that only CVs in English will be considered
Apply