Tirane, ofroj vend pune Travel Customer Support
Tirane
Nr. Njesia - Zona me e afert?
2 Piramida | ETC | TVSH | Stadiumi
Tipi
me orar te plote
Fusha | Profili i punes
Agjent udhetimi/Turistik
Gjuha
italisht
Eksperienca
vetem me eksperience
The role
The role of Travel Customer Support focuses on optimizing the relationships between Xenia, B2B Partner Agencies, and hotels using our internal tools and products.
Respond to agencies' and partners’ inquiries through email, phone, and the service portal.
Prioritize and solve the assigned requests according to the service desk’s standard operating procedures.
Manage all procedures that follow after travel requests.
Manage emergency modifications/cancellations professionally and calmly.
Escalate issues as needed.
Successful Candidates will have:
Ability to learn and adapt to new software technologies
Strong verbal and written communication skills
Problem-solving attitude
Multi-tasking ability
Excellent knowledge of both written and spoken English and Italian
Knowledge of online booking systems
Autonomous and self-motivated, with a sense of organization and responsibilities
+ Previous experience helping customers in any capacity/line of work or Experience working in the travel industry is a Plus
Contact: [email protected]
Apply
Tirane
Nr. Njesia - Zona me e afert?
2 Piramida | ETC | TVSH | Stadiumi
Tipi
me orar te plote
Fusha | Profili i punes
Agjent udhetimi/Turistik
Gjuha
italisht
Eksperienca
vetem me eksperience
The role
The role of Travel Customer Support focuses on optimizing the relationships between Xenia, B2B Partner Agencies, and hotels using our internal tools and products.
Respond to agencies' and partners’ inquiries through email, phone, and the service portal.
Prioritize and solve the assigned requests according to the service desk’s standard operating procedures.
Manage all procedures that follow after travel requests.
Manage emergency modifications/cancellations professionally and calmly.
Escalate issues as needed.
Successful Candidates will have:
Ability to learn and adapt to new software technologies
Strong verbal and written communication skills
Problem-solving attitude
Multi-tasking ability
Excellent knowledge of both written and spoken English and Italian
Knowledge of online booking systems
Autonomous and self-motivated, with a sense of organization and responsibilities
+ Previous experience helping customers in any capacity/line of work or Experience working in the travel industry is a Plus
Contact: [email protected]
Apply