Tirane, ofrohet vend pune Venue Manager
Tirane
Tipi
me orar te plote
EPPC Albania on behalf of its client, a leading Entertainment Center, is currently recruiting a Venue Manager.
Major responsibilities:
Ensure the highest safety standards are implemented and maintained for the benefit of our customers and staff;
Build a collegiate and collaborative approach to problem solving across the business;
Develop mutually rewarding supplier relationships;
Research industry trends and provides insights and intelligence to Directors – be an expert of the service experience of our key competitors and use this information to ensure we remain a leader;
Create a procedures guide for all our customer interactions and continuously improve upon these as the opportunity presents;
Recruit and ensure that we train and develop our team such that they are highly engaged in our mission, sign-on to our values and model our behaviours internally and externally;
Liaise with Operations Manager on rosters to ensure are fulfilled and that sufficient staff are in place in each of our functional areas at all times to service customer demand;
Liaise with Operations Manager and Reception Supervisor on customer complaints through to a successful conclusion and ensure that the Reception Supervisor is maintaining a database of complaints and undertake regular continuous improvement analysis;
Work with the Business and PR consultants to design events and ensure that the events are developed;
Ensure that the First Aid equipment is maintained and operational;
Ensure that the correct procedures are in operation with our Reception transactions;
Ensure that any promos, events or advertising is being filtered through the system and efficiently prepared by Marketing team;
Participate in regular risk management reviews and ensure that our customer service procedures incorporate the required risk management controls and parameters.
Requirements for this position are:
Strong customer service ethic;
Excellent verbal communication skills;
Positive, energetic and outgoing attitude;
Ability to work independently and as part of a team;
Previous face to face customer service experience;
Experience in a similar environment including working with children;
Experience in adventure activities, i.e. rock climbing, abseiling, trampolining;
VCE and/or relevant tertiary studies, i.e. sports related qualification or education/child care qualification would be highly desirable;
First Aid certificate.
How to apply:
To apply for this opportunity, please fill your application at:
You will be contacted only if your CV will be qualified
www.eppc.al | aplikim.eppc.al
Tirane
Tipi
me orar te plote
EPPC Albania on behalf of its client, a leading Entertainment Center, is currently recruiting a Venue Manager.
Major responsibilities:
Ensure the highest safety standards are implemented and maintained for the benefit of our customers and staff;
Build a collegiate and collaborative approach to problem solving across the business;
Develop mutually rewarding supplier relationships;
Research industry trends and provides insights and intelligence to Directors – be an expert of the service experience of our key competitors and use this information to ensure we remain a leader;
Create a procedures guide for all our customer interactions and continuously improve upon these as the opportunity presents;
Recruit and ensure that we train and develop our team such that they are highly engaged in our mission, sign-on to our values and model our behaviours internally and externally;
Liaise with Operations Manager on rosters to ensure are fulfilled and that sufficient staff are in place in each of our functional areas at all times to service customer demand;
Liaise with Operations Manager and Reception Supervisor on customer complaints through to a successful conclusion and ensure that the Reception Supervisor is maintaining a database of complaints and undertake regular continuous improvement analysis;
Work with the Business and PR consultants to design events and ensure that the events are developed;
Ensure that the First Aid equipment is maintained and operational;
Ensure that the correct procedures are in operation with our Reception transactions;
Ensure that any promos, events or advertising is being filtered through the system and efficiently prepared by Marketing team;
Participate in regular risk management reviews and ensure that our customer service procedures incorporate the required risk management controls and parameters.
Requirements for this position are:
Strong customer service ethic;
Excellent verbal communication skills;
Positive, energetic and outgoing attitude;
Ability to work independently and as part of a team;
Previous face to face customer service experience;
Experience in a similar environment including working with children;
Experience in adventure activities, i.e. rock climbing, abseiling, trampolining;
VCE and/or relevant tertiary studies, i.e. sports related qualification or education/child care qualification would be highly desirable;
First Aid certificate.
How to apply:
To apply for this opportunity, please fill your application at:
You will be contacted only if your CV will be qualified
www.eppc.al | aplikim.eppc.al