Tirane, ofroj vend pune Junior Associate-Technology Support(Part-time)
Tirane
Tipi
me orar te plote
Fusha | Profili i punes
IT Adminsitrim Rrjeti
Eksperienca
me dhe pa eksperience
Enterprise Technology (ET)
Enterprise Technology provides reliable, secure and resilient technology services and solutions to support over 300,000 EY people. As part of Enterprise Technology, you’ll be at the forefront of enabling innovative technologies including emerging collaboration tools and world-class technology infrastructure. Our aim is to build an outstanding customer experience with clear investment in innovation, alongside operational excellence that delivers efficient, quality services and solutions. You will work with technologists and business specialists to meet the increasing pace of our business. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact.
The opportunity
As part of Enterprise Technology, the On-site Technology Support’s mission is to help our customers fulfil their purposes and contribute to building a better working world by providing a fit for purpose support service.
The On-site Technology Support Specialist provides this support to customers within the country or site by performing multiple technology support activities. This professional demonstrates ability to prioritize tasks, working with multiple software and hardware technologies, in a fast-paced environment.
Your key responsibilities
Facilitate and support the deployment of hardware and software to end users (including the installation, configuration and testing of more complex firm hardware).
Facilitate and support the provisioning and deprovisioning processing, including setting up of hardware/software for new hires, and receiving hardware from separating employees.
Assist with (or coordinate) the repair of end user hardware and the reinstallation of software as necessary to resolve end user incidents.
Resolve incidents associated with firm-standard end user software and hardware, including mobile/hand-held technologies. Identify sources and trends of technical problems to prevent future occurrences.
Under minimal supervision, provide after-hours service for escalated issues and tasks from the Service Desk or supervisor.
Perform asset management activities (procurement, receipt, inventory, tracking, distribution, etc.) as assigned and in accordance with firm policy and EY Technology process.
Assist with off-site technology support for firm sponsored functions/meetings.
Assist with IT tasks related to office moves, buildouts and relocations.
Work effectively as “remote hands” for other EY Technology functions, such as Telecommunications and Hosting.
Maintain a thorough understanding of EY Technology’s organization and service offerings in order to identify how best to address end user technology needs and incidents.
Understand the Firm’s business and organization sufficiently to anticipate and resolve end user technology issues that affect productivity of Firm personnel
The role receives direct oversight from a supervisor with regular contact to assign and monitor activities
This role is required to physically work in an EY office.
To qualify for the role you must have
Up to 1 year of experience in end user technology support
A Bachelor's degree or equivalent work experience is desirable.
Excellent communication, interpersonal, organizational, and time management skills.
Excellent customer service attitude.
Ability to liaise and work effectively with all levels of end users and IT personnel.
Ability to communicate effectively with supervisor and peers.
What we offer:
Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
Success as defined by you: We’ll provide the tools and flexibility, so you can make a significant impact, your way.
Diverse and inclusive culture: You’ll be accepted for who you are and empowered to use your voice to help others find theirs.
EY is committed to being an inclusive employer, and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.
If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.
Apply now through the following link:
Tirane
Tipi
me orar te plote
Fusha | Profili i punes
IT Adminsitrim Rrjeti
Eksperienca
me dhe pa eksperience
Enterprise Technology (ET)
Enterprise Technology provides reliable, secure and resilient technology services and solutions to support over 300,000 EY people. As part of Enterprise Technology, you’ll be at the forefront of enabling innovative technologies including emerging collaboration tools and world-class technology infrastructure. Our aim is to build an outstanding customer experience with clear investment in innovation, alongside operational excellence that delivers efficient, quality services and solutions. You will work with technologists and business specialists to meet the increasing pace of our business. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact.
The opportunity
As part of Enterprise Technology, the On-site Technology Support’s mission is to help our customers fulfil their purposes and contribute to building a better working world by providing a fit for purpose support service.
The On-site Technology Support Specialist provides this support to customers within the country or site by performing multiple technology support activities. This professional demonstrates ability to prioritize tasks, working with multiple software and hardware technologies, in a fast-paced environment.
Your key responsibilities
Facilitate and support the deployment of hardware and software to end users (including the installation, configuration and testing of more complex firm hardware).
Facilitate and support the provisioning and deprovisioning processing, including setting up of hardware/software for new hires, and receiving hardware from separating employees.
Assist with (or coordinate) the repair of end user hardware and the reinstallation of software as necessary to resolve end user incidents.
Resolve incidents associated with firm-standard end user software and hardware, including mobile/hand-held technologies. Identify sources and trends of technical problems to prevent future occurrences.
Under minimal supervision, provide after-hours service for escalated issues and tasks from the Service Desk or supervisor.
Perform asset management activities (procurement, receipt, inventory, tracking, distribution, etc.) as assigned and in accordance with firm policy and EY Technology process.
Assist with off-site technology support for firm sponsored functions/meetings.
Assist with IT tasks related to office moves, buildouts and relocations.
Work effectively as “remote hands” for other EY Technology functions, such as Telecommunications and Hosting.
Maintain a thorough understanding of EY Technology’s organization and service offerings in order to identify how best to address end user technology needs and incidents.
Understand the Firm’s business and organization sufficiently to anticipate and resolve end user technology issues that affect productivity of Firm personnel
The role receives direct oversight from a supervisor with regular contact to assign and monitor activities
This role is required to physically work in an EY office.
To qualify for the role you must have
Up to 1 year of experience in end user technology support
A Bachelor's degree or equivalent work experience is desirable.
Excellent communication, interpersonal, organizational, and time management skills.
Excellent customer service attitude.
Ability to liaise and work effectively with all levels of end users and IT personnel.
Ability to communicate effectively with supervisor and peers.
What we offer:
Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
Success as defined by you: We’ll provide the tools and flexibility, so you can make a significant impact, your way.
Diverse and inclusive culture: You’ll be accepted for who you are and empowered to use your voice to help others find theirs.
EY is committed to being an inclusive employer, and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.
If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.
Apply now through the following link:
