Shteti
Shqiperi
Qyteti
Tirane
Tipi
me orar te plote
Gjuhe
anglisht
Eksperienca
vetem me eksperience
Get this opportunity!
Be that ONE!
Field Operation and Maintenance SLA and KPIs Specialist
Supervise and collects data from the Ticket handling process in CRM. Act as a contact point for subcontractors to evaluate monthly SLA-s and KPI-s.
Main Tasks:
Use statistical methods to analyze data and generate useful technical reports;
Follow up monthly processes of last mile new connections released by subcontractor in coordination with BI team, create monthly reports for negative cases during new connections process with respective reasons;
Identify, analyze, and interpret trends or patterns in complex data sets;
Prepare and maintain prediction models for different segments of passive network;
Work with his superior and team members in order to prioritize technical and information needs, including identifying critical metrics and KPIs, and deliver actionable insights to relevant decision;
Produce and track key performance indicators;
Create data dashboards, graphs and visualizations for network KPIs;
Basic SAP knowledge to create PR/PO/GR etc for different maintenance processes as per approved OPEX figures in yearly budget;
Education: University degree in Telecommunication, Computer Sciences, Informatics, Mathematics, Statistic, Economic;
Experience: At least 1-2 years of experience as data analyst with huge amount of data. Experience in telecommunications industry will be considered a plus;
Skills:
High proficiency in SPSS, Python, or other statistical tools,
Proficiency in Microsoft Office Packages;
Technical expertise regarding data models, databases (SQL);
Data mining and segmentation techniques;
Knowledge and experience for building prediction models, knowledge of statistics and experience using statistical packages for analyzing datasets (Excel, SPSS, SAS etc), ability to write comprehensive reports;
Very good knowledge of English language both written and spoken;
Interested candidates should apply through: https://jobs.one.al/jobs/detail/fiel...pecialist-5415
Deadline for the application is January 31, 2024.
We will be glad to interview all candidates selected from the CV screening.
HR GROUP
Shqiperi
Qyteti
Tirane
Tipi
me orar te plote
Gjuhe
anglisht
Eksperienca
vetem me eksperience
Get this opportunity!
Be that ONE!
Field Operation and Maintenance SLA and KPIs Specialist
Supervise and collects data from the Ticket handling process in CRM. Act as a contact point for subcontractors to evaluate monthly SLA-s and KPI-s.
Main Tasks:
Use statistical methods to analyze data and generate useful technical reports;
Follow up monthly processes of last mile new connections released by subcontractor in coordination with BI team, create monthly reports for negative cases during new connections process with respective reasons;
Identify, analyze, and interpret trends or patterns in complex data sets;
Prepare and maintain prediction models for different segments of passive network;
Work with his superior and team members in order to prioritize technical and information needs, including identifying critical metrics and KPIs, and deliver actionable insights to relevant decision;
Produce and track key performance indicators;
Create data dashboards, graphs and visualizations for network KPIs;
Basic SAP knowledge to create PR/PO/GR etc for different maintenance processes as per approved OPEX figures in yearly budget;
Education: University degree in Telecommunication, Computer Sciences, Informatics, Mathematics, Statistic, Economic;
Experience: At least 1-2 years of experience as data analyst with huge amount of data. Experience in telecommunications industry will be considered a plus;
Skills:
High proficiency in SPSS, Python, or other statistical tools,
Proficiency in Microsoft Office Packages;
Technical expertise regarding data models, databases (SQL);
Data mining and segmentation techniques;
Knowledge and experience for building prediction models, knowledge of statistics and experience using statistical packages for analyzing datasets (Excel, SPSS, SAS etc), ability to write comprehensive reports;
Very good knowledge of English language both written and spoken;
Interested candidates should apply through: https://jobs.one.al/jobs/detail/fiel...pecialist-5415
Deadline for the application is January 31, 2024.
We will be glad to interview all candidates selected from the CV screening.
HR GROUP