Retail Service Support Specialist
Tirane
Tipi
me orar te plote
Fusha | Profili i punes
InxhinieriInxh. Elektrike | ElektronikeIT | TIK | Informatike EkonomikeIT Adminsitrim RrjetiIT Teknike | Kompjutera
Get this opportunity!
Be that ONE!
Retail Service Support Specialist
PURPOSE OF THE POSITION: Service Desk for Fix Retail Customers, Responsible for Service Provisioning regarding new activations, line transfer, upsells, and down sells and first-line, troubleshooter for FIX Retail Customers (ADSL, VDSL, IPTV, GPON).
Main Tasks:
First Line of support for Field Technicians over the telephone;
First Line troubleshooter for FIX retail customers (ADSL, VDSL, IPTV and GPON);
Trouble Ticket followers and closures, for issues opened by Call Center and Sales Representatives;
Service Provisioning for Tickets regarding new activations, line transfer, upsells, and down sells;
Sales Order creation and provisioning for Bit Stream customers (Tring, MCN, Abissnet, VIVO etc.);
Follow-up, troubleshooting, and fixing all complaints regarding Bit Stream customers;
Initiation of Trouble Tickets for special customers (with the request of Commercial);
Education: University degree in Telecommunication Engineering, Electronic Engineering, or equivalent;
Experience: More than 1 year in the same profile/industry;
Skills:
Fluent in English (both written and spoken);
Good knowledge of MS Office package;
SAP CRM, Jira, OTRS, ZTE Netnumen, UMP, MPLS, etc, strong client-facing communication skills and professional representation of the company;
Communicative, team player, problem-solving, willing to work under pressure, advanced troubleshooting, and multi-tasking skills;
Interested candidates should apply through the link: Job Details_Retail Service Support Specialist
Deadline for the application is December 4th, 2024.
We will be glad to interview all candidates selected from the CV screening.
HR GROUP
Apply
Rr. “Muhedin Llagami”, Kompleksi “Square21”, Tiranë, Shqipëri
Tirane
Tipi
me orar te plote
Fusha | Profili i punes
InxhinieriInxh. Elektrike | ElektronikeIT | TIK | Informatike EkonomikeIT Adminsitrim RrjetiIT Teknike | Kompjutera
Get this opportunity!
Be that ONE!
Retail Service Support Specialist
PURPOSE OF THE POSITION: Service Desk for Fix Retail Customers, Responsible for Service Provisioning regarding new activations, line transfer, upsells, and down sells and first-line, troubleshooter for FIX Retail Customers (ADSL, VDSL, IPTV, GPON).
Main Tasks:
First Line of support for Field Technicians over the telephone;
First Line troubleshooter for FIX retail customers (ADSL, VDSL, IPTV and GPON);
Trouble Ticket followers and closures, for issues opened by Call Center and Sales Representatives;
Service Provisioning for Tickets regarding new activations, line transfer, upsells, and down sells;
Sales Order creation and provisioning for Bit Stream customers (Tring, MCN, Abissnet, VIVO etc.);
Follow-up, troubleshooting, and fixing all complaints regarding Bit Stream customers;
Initiation of Trouble Tickets for special customers (with the request of Commercial);
Education: University degree in Telecommunication Engineering, Electronic Engineering, or equivalent;
Experience: More than 1 year in the same profile/industry;
Skills:
Fluent in English (both written and spoken);
Good knowledge of MS Office package;
SAP CRM, Jira, OTRS, ZTE Netnumen, UMP, MPLS, etc, strong client-facing communication skills and professional representation of the company;
Communicative, team player, problem-solving, willing to work under pressure, advanced troubleshooting, and multi-tasking skills;
Interested candidates should apply through the link: Job Details_Retail Service Support Specialist
Deadline for the application is December 4th, 2024.
We will be glad to interview all candidates selected from the CV screening.
HR GROUP
Apply
Rr. “Muhedin Llagami”, Kompleksi “Square21”, Tiranë, Shqipëri